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For Companies At a Glance
- Tasks: Join a dynamic team to provide top-notch customer service and drive sales growth.
- Company: Market-leading health and wellness brand with a mission-driven culture.
- Benefits: Competitive salary, company bonus, gym membership, and flexible working hours.
- Why this job: Make a real impact by helping customers while boosting your sales skills.
- Qualifications: Experience in customer service with a knack for cross-selling and upselling.
- Other info: Great work/life balance and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
This market leading health and wellness brand is looking to hire a commercially-minded Customer Service & Sales Executive to join a small team and help drive revenue growth through excellent customer care, proactive cross-selling and upselling, and building long-term customer value.
The role
You will be part of a team that will be the first point of contact for customers across phone, email, live chat and review platforms, handling orders and enquiries while actively identifying opportunities to increase order value and lifetime customer revenue. This role blends outstanding customer service with a clear sales focus — turning helpful conversations into commercial outcomes without compromising the customer experience.
Key responsibilities
- Take and process customer orders accurately and efficiently.
- Proactively identify and execute cross-sell and upsell opportunities during customer interactions to increase Average Order Value (AOV) and Items Per Order (IPO).
- Convert enquiries into sales by recommending complementary products, bundles, subscriptions and promotions where appropriate.
- Set up and manage customer accounts.
- Build rapport and long-term relationships to drive repeat business and loyalty.
- Manage returns and credits promptly while seeking opportunities to retain the customer (e.g., exchanges or alternative products).
- Refer complex or clinical queries to our internal Nutritional Therapist and follow up to ensure customer satisfaction and, where appropriate, sales conversion.
- Support commercial activity around product launches and promotional campaigns.
- Provide light systems admin and occasional testing support for new sales features (secondary to the sales/customer focus).
About you
- Proven experience in a customer-facing role with a strong track record of cross-selling or upselling (tele-sales, retail, e-commerce or subscription services preferred).
- Confident, persuasive communicator with excellent verbal and written skills.
- Comfortable working to commercial KPIs (conversion, AOV, retention) and keen to contribute to team sales targets.
- Customer-first mindset — you exceed expectations while identifying commercial opportunities in every interaction.
- Highly organised, numerate and detail-oriented.
- Competent with order/CRM systems (experience with SAP Business One and Magento desirable) and happy to learn new tools.
- Team player who supports colleagues and collaborates with marketing, product and clinical teams.
Salary & Benefits
£*****K per annum depending on experience. Company bonus. Option to buy and sell holiday. Gym membership. Flexi time. Cycle to work scheme. Lots more.
This is a fantastic opportunity to be part of something with a bigger life purpose while maintaining a good work/life balance.
Customer Service in Worcester employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Worcester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being a confident and persuasive communicator is key. Role-play with friends or family to get comfortable with upselling and cross-selling techniques.
✨Tip Number 3
Prepare some examples of how you've successfully handled customer interactions in the past. Think about times when you turned a simple enquiry into a sale or built a long-term relationship with a customer. These stories will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Good luck!
We think you need these skills to ace Customer Service in Worcester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond for customers in the past, especially when it comes to cross-selling or upselling. Share specific examples that demonstrate your knack for turning conversations into sales!
Be a Clear Communicator: Since this role requires excellent verbal and written skills, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a friendly tone that reflects your personality while still being professional.
Demonstrate Your Commercial Mindset: We’re looking for someone who understands the importance of KPIs like conversion rates and Average Order Value. In your application, mention any relevant metrics you've achieved in previous roles. Show us how you can contribute to our team’s sales targets!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Auxo Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the health and wellness brand thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully cross-sold or upsold products. Be ready to discuss how you identified opportunities during customer interactions and the positive outcomes that resulted. This will demonstrate your ability to drive revenue growth.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This is crucial for a customer service role, as it shows you value customer input and can build rapport effectively.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or upcoming product launches. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.