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- Tasks: Support clients in onboarding to the Helix warehouse management system and resolve technical issues.
- Company: Join a leading logistics company focused on innovative tech solutions.
- Benefits: 12-month contract with competitive pay and opportunities for skill development.
- Why this job: Be at the forefront of tech support and make a real difference in client success.
- Qualifications: Tech-savvy with strong problem-solving skills and attention to detail.
- Other info: Dynamic role with potential for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A logistics client is looking for a Tech Support to support onboarding and clients into Helix warehouse management system for a 12 month contract.
- Formulate and define systems scope and objectives based on both user needs and broad systems knowledge plus understanding of applicable business systems and industry requirements.
- Actively co-ordinate all aspects of customer engagement IT related tasks such as onboarding clients and clarifying solutions.
- Provide interface between I.T, the functional organisation and where necessary customers.
- Execute and support onboarding of clients into Helix Warehouse Management System.
- Identify gaps in solution and identify potential enhancements, advising appropriate stakeholders of potential future pipeline activity.
- Provide level 1 & level 2 technical support to handle and resolve issues raised.
- Responsible for technically onboarding and supporting clients into Helix warehouse management system.
- Responsible for documenting requirements and solutions and verification/validation of business, organisational and operational processes when related to Helix Warehouse management system.
- Ability to take a leading role in customer projects where necessary.
- Documenting solutions when required to assist implementation and change management.
- Testing client onboarding solutions.
- Must be a self-starter with excellent attention to detail.
- Must own tasks and issues through to resolution.
WMS Tech Support employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WMS Tech Support
✨Tip Number 1
Get to know the Helix warehouse management system inside out. Familiarise yourself with its features and functionalities so you can confidently discuss how it meets user needs during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees in similar roles on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for technical questions by practising common scenarios you might face in tech support. Think about how you'd handle onboarding clients or resolving issues, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace WMS Tech Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the WMS Tech Support role. Highlight your experience with onboarding clients and any technical support you've provided in the past. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've identified gaps in solutions and suggested enhancements. We love candidates who can think critically and proactively about improving processes.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your relevant experience without fluff. Let’s get to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Auxo Talent
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Helix warehouse management system. Brush up on its features, functionalities, and common issues that users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Understand Customer Engagement
Since the role involves onboarding clients, think about how you would approach customer engagement. Prepare examples of how you've successfully supported clients in the past, focusing on communication and problem-solving skills.
✨Be Ready to Discuss Gaps and Enhancements
The job requires identifying gaps in solutions and suggesting enhancements. Come prepared with ideas or examples from previous experiences where you identified a problem and proposed a solution. This shows initiative and critical thinking.
✨Showcase Your Attention to Detail
As a self-starter with excellent attention to detail, be ready to discuss how you ensure accuracy in your work. Bring examples of how you’ve documented requirements or solutions effectively, as this is crucial for the role.