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For Companies At a Glance
- Tasks: Manage network incidents and ensure top-notch connectivity in high-demand environments.
- Company: Leading UK digital infrastructure provider trusted by major operators and government bodies.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team keeping critical networks online in iconic locations.
- Qualifications: Experience in network troubleshooting and familiarity with Cisco or similar technologies.
The predicted salary is between 40000 - 50000 £ per year.
A leading UK digital infrastructure provider, trusted by mobile operators, government bodies, and major real estate players, is looking for an experienced Operations Support Engineer to join their Network Support Team. This is a hands-on, high-impact role keeping some of the UK's most demanding wireless environments online, think major railway stations, landmark city districts, large-scale stadia, and national critical infrastructure.
What you'll be doing:
- Owning L2/L3 incident management end-to-end via BMC Helix, driving fault resolution across private 4G/5G, DAS, and enterprise Wi-Fi networks.
- Handling remote diagnostics and planned on-site work, managing problem root cause analysis, and supporting offshore NOC and field engineering teams.
- Working across monitoring platforms, CMDB maintenance, and vendor/MNO escalation management — all with a sharp eye on SLA performance and network availability.
What you'll bring:
- Strong network troubleshooting across telco, ISP, or MSP environments.
- Solid grounding in routing/switching, VLANs, VPNs, WLAN.
- Hands-on experience with Cisco, Meraki, Ruckus, Juniper or Ubiquiti.
- CCNA (or equivalent) + ITIL Foundation.
- Comfortable with ITSM tooling — ServiceNow, Remedy Helix, CMDB.
- Clear, confident communicator under pressure.
- Desirable experience with Private LTE/5G, DAS systems, or UK security clearance eligibility.
Network Support Engineer – Private Mobile Networks in Southampton employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer – Private Mobile Networks in Southampton
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to network support. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in practical scenarios. If you can, set up a home lab to demonstrate your troubleshooting abilities with Cisco or other equipment. This hands-on experience can really impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to L2/L3 incident management and network troubleshooting. We recommend practising with a friend or using online resources to simulate the interview experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Network Support Engineer – Private Mobile Networks in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Network Support Engineer. Highlight your experience with L2/L3 incident management and any hands-on work with Cisco or similar technologies. We want to see how your skills match up with what we're looking for!
Showcase Your Troubleshooting Skills: In your application, don’t just list your qualifications; give us examples of how you've tackled network issues in the past. We love seeing clear, confident communication, especially under pressure, so share those stories!
Be Specific About Your Experience: When discussing your background, be specific about your experience with private 4G/5G networks, DAS, and enterprise Wi-Fi. The more detail you provide, the better we can understand how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Auxo Talent
✨Know Your Networks
Make sure you brush up on your knowledge of network troubleshooting, especially in telco, ISP, or MSP environments. Be ready to discuss your hands-on experience with Cisco, Meraki, Ruckus, Juniper, or Ubiquiti, as well as your understanding of routing/switching, VLANs, VPNs, and WLAN.
✨Familiarise Yourself with ITSM Tools
Since the role involves using ITSM tools like BMC Helix, ServiceNow, or Remedy, it’s crucial to be comfortable discussing how you've used these platforms in past roles. Prepare examples of how you’ve managed incidents and escalations effectively.
✨Communicate Clearly Under Pressure
This position requires clear communication, especially when dealing with fault resolution and working with offshore teams. Practice articulating your thoughts clearly and confidently, even when under pressure. Consider doing mock interviews to refine this skill.
✨Understand SLA Performance
Get a good grasp of what SLA performance means in the context of network availability. Be prepared to discuss how you’ve ensured compliance with SLAs in previous roles and how you would approach maintaining high standards in this new position.