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- Tasks: Manage network incidents and ensure top-notch connectivity in high-demand environments.
- Company: Leading UK digital infrastructure provider trusted by major operators and government bodies.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and keep critical networks running smoothly in iconic locations.
- Qualifications: Strong network troubleshooting skills and experience with Cisco or similar technologies.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
A leading UK digital infrastructure provider, trusted by mobile operators, government bodies, and major real estate players, is looking for an experienced Operations Support Engineer to join their Network Support Team.
This is a hands-on, high-impact role keeping some of the UK's most demanding wireless environments online, including major railway stations, landmark city districts, large-scale stadia, and national critical infrastructure.
What you’ll be doing:
- Owning L2/L3 incident management end-to-end via BMC Helix, driving fault resolution across private 4G/5G, DAS, and enterprise Wi-Fi networks.
- Handling remote diagnostics and planned on-site work, managing problem root cause analysis, and supporting offshore NOC and field engineering teams.
- Working across monitoring platforms, CMDB maintenance, and vendor/MNO escalation management — all with a sharp eye on SLA performance and network availability.
What you’ll bring:
- Strong network troubleshooting across telco, ISP, or MSP environments.
- Solid grounding in routing/switching, VLANs, VPNs, WLAN.
- Hands-on experience with Cisco, Meraki, Ruckus, Juniper or Ubiquiti.
- CCNA (or equivalent) + ITIL Foundation.
- Comfortable with ITSM tooling — ServiceNow, Remedy Helix, CMDB.
- Clear, confident communicator under pressure.
- Desirable experience with Private LTE/5G, DAS systems, or UK security clearance eligibility.
Network Support Engineer – Private Mobile Networks in Plymouth employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer – Private Mobile Networks in Plymouth
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network support. Engaging with others in the field can lead to valuable connections and job leads.
✨Tip Number 2
Showcase your skills through practical demonstrations. If you have a portfolio of projects or case studies, share them during interviews. This gives us a chance to see your hands-on experience in action!
✨Tip Number 3
Prepare for technical interviews by brushing up on troubleshooting scenarios. We recommend practising common L2/L3 incident management questions to show you're ready to tackle real-world challenges.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and working on exciting projects in network infrastructure.
We think you need these skills to ace Network Support Engineer – Private Mobile Networks in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with L2/L3 incident management and any hands-on work you've done with Cisco or similar technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network support and how your background makes you a great fit for our team. Don't forget to mention any relevant experience with private 4G/5G networks.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tough network issues in the past. We love candidates who can think on their feet and drive fault resolution effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Auxo Talent
✨Know Your Networks
Make sure you brush up on your knowledge of network troubleshooting, especially in telco, ISP, or MSP environments. Be ready to discuss your hands-on experience with Cisco, Meraki, Ruckus, and other relevant technologies. This will show that you’re not just familiar with the theory but can apply it practically.
✨Master the Tools
Familiarise yourself with ITSM tools like BMC Helix, ServiceNow, or Remedy. Since you'll be managing incidents and driving fault resolution, being able to speak confidently about these tools will demonstrate your readiness for the role. Maybe even prepare a couple of examples where you've used these tools effectively.
✨Communicate Clearly
As a Network Support Engineer, clear communication is key, especially under pressure. Practice explaining complex technical issues in simple terms. You might be asked to describe how you would handle a specific incident, so think through your approach and be ready to articulate it clearly.
✨Show Your Problem-Solving Skills
Prepare to discuss your experience with root cause analysis and how you've tackled challenging network issues in the past. Think of specific examples where you’ve successfully resolved incidents and improved network availability. This will highlight your proactive approach and problem-solving abilities.