At a Glance
- Tasks: Provide advanced support for Cisco voice technologies and troubleshoot complex issues.
- Company: Join a global team in a dynamic tech environment.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Exciting contract role with potential for career advancement.
- Why this job: Be a key player in enhancing enterprise communications and solving real-world challenges.
- Qualifications: Experience with Cisco voice systems and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a skilled Cisco L3 Voice Operations Engineer to join a global voice operations team supporting enterprise-scale communications infrastructure. The successful candidate will provide advanced troubleshooting and operational support across Cisco voice technologies, acting as a key escalation point for complex incidents and service improvements.
Key Responsibilities
- Deliver Level 3 support across enterprise voice platforms.
- Troubleshoot and resolve complex voice and UC issues.
- Support Incident, Problem, and Change Management processes.
- Escalation support for L1 and L2 teams.
- Root cause analysis and service improvement activities.
- Support operational readiness of new deployments.
- Create and maintain technical documentation.
- Track activities within ServiceNow.
Required Experience
- Cisco Unified Communications Manager (CUCM) 12.x+.
- Cisco IP Telephony environments.
- Cisco Jabber and Jabber Mobile.
- SIP, H.323 and ISDN protocols.
- Session management and call routing.
- Cisco UCCX.
- Cisco Prime Assurance & Provisioning.
- Experience supporting enterprise voice and data networks.
Desirable Experience
- Avaya Aura Communication Manager.
- Avaya Media Gateways.
- Avaya System & Session Manager.
- IPC Unigy Trading Systems.
- NICE Voice Recording.
- ServiceNow.
Apply now to learn more about this contract opportunity.
L3 Voice Operations Engineer in Paisley employer: Auxo Talent
Join a dynamic and innovative team as a Cisco L3 Voice Operations Engineer in Glasgow, where you will be at the forefront of enterprise-scale communications infrastructure. Our hybrid work culture promotes flexibility and collaboration, while our commitment to employee growth ensures you have access to continuous learning opportunities and career advancement. With a focus on service excellence and a supportive environment, we offer a rewarding experience for those looking to make a meaningful impact in the voice operations field.
StudySmarter Expert Advice🤫
We think this is how you could land L3 Voice Operations Engineer in Paisley
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry, especially those who work with Cisco technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you resolved complex voice issues, as this will showcase your expertise and problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that L3 Voice Operations Engineer role. We’re always on the lookout for skilled individuals like you, so make sure your application stands out!
We think you need these skills to ace L3 Voice Operations Engineer in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco technologies and voice operations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the L3 Voice Operations Engineer role. Share specific examples of your troubleshooting successes and how you've improved service in past roles.
Showcase Your Technical Skills:When filling out your application, be sure to mention your experience with CUCM, SIP, and other relevant technologies. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Auxo Talent
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco Unified Communications Manager and other relevant technologies. Be ready to discuss your experience with CUCM 12.x+, SIP, and H.323 protocols, as well as any troubleshooting you've done in Cisco IP Telephony environments.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of complex voice and UC issues you've resolved. Think about the steps you took for root cause analysis and how you contributed to service improvements. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with ServiceNow
Since tracking activities within ServiceNow is part of the job, it’s a good idea to familiarise yourself with its functionalities. If you have experience using it, be ready to discuss how you’ve used it in past roles to manage incidents and changes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team and the projects you'll be working on. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about their operational readiness processes.
