At a Glance
- Tasks: Manage network incidents and ensure top-notch connectivity in high-demand environments.
- Company: Leading UK digital infrastructure provider trusted by major operators and government bodies.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team keeping critical networks online in iconic locations.
- Qualifications: Strong troubleshooting skills and experience with networking technologies required.
The predicted salary is between 40000 - 50000 £ per year.
A leading UK digital infrastructure provider, trusted by mobile operators, government bodies, and major real estate players, is looking for an experienced Operations Support Engineer to join their Network Support Team. This is a hands-on, high-impact role keeping some of the UK's most demanding wireless environments online, think major railway stations, landmark city districts, large-scale stadia, and national critical infrastructure.
What you'll be doing:
- Owning L2/L3 incident management end-to-end via BMC Helix, driving fault resolution across private 4G/5G, DAS, and enterprise Wi-Fi networks.
- Handling remote diagnostics and planned on-site work, managing problem root cause analysis, and supporting offshore NOC and field engineering teams.
- Working across monitoring platforms, CMDB maintenance, and vendor/MNO escalation management — all with a sharp eye on SLA performance and network availability.
What you'll bring:
- Strong network troubleshooting across telco, ISP, or MSP environments.
- Solid grounding in routing/switching, VLANs, VPNs, WLAN.
- Hands-on experience with Cisco, Meraki, Ruckus, Juniper or Ubiquiti.
- CCNA (or equivalent) + ITIL Foundation.
- Comfortable with ITSM tooling — ServiceNow, Remedy Helix, CMDB.
- Clear, confident communicator under pressure.
- Desirable experience with Private LTE/5G, DAS systems, or UK security clearance eligibility.
Network Support Engineer - Private Mobile Networks in Oxford employer: Auxo Talent
As a leading digital infrastructure provider in the UK, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. With a strong focus on professional development, we offer extensive training opportunities and career progression paths, ensuring that our team members are equipped to tackle the challenges of maintaining critical network environments. Join us in a role that not only supports major national infrastructure but also provides a rewarding and impactful career in a vibrant and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer - Private Mobile Networks in Oxford
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to network troubleshooting and incident management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! Bring examples of past projects or challenges you’ve tackled in similar environments. We love seeing real-world applications of your skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Network Support Engineer - Private Mobile Networks in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Network Support Engineer. Highlight your experience with L2/L3 incident management and any hands-on work with Cisco or similar technologies. We want to see how your skills match up with what we’re looking for!
Showcase Your Troubleshooting Skills:In your application, don’t just list your qualifications; give us examples of how you've tackled network issues in the past. We love seeing clear, confident communication, especially under pressure, so share those stories!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re a great fit for our team. Remember, we’re looking for someone who can manage incidents effectively and communicate well.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our Network Support Team!
How to prepare for a job interview at Auxo Talent
✨Know Your Networks
Make sure you brush up on your knowledge of network troubleshooting, especially in telco, ISP, or MSP environments. Be ready to discuss your hands-on experience with Cisco, Meraki, Ruckus, Juniper, or Ubiquiti, as well as your understanding of routing/switching, VLANs, VPNs, and WLAN.
✨Familiarise Yourself with ITSM Tools
Since the role involves using ITSM tooling like BMC Helix, ServiceNow, or Remedy, it’s crucial to be comfortable discussing these tools. Prepare examples of how you've used them in past roles, particularly in incident management and problem root cause analysis.
✨Communicate Clearly Under Pressure
This position requires clear and confident communication, especially when dealing with fault resolution and escalation management. Practice articulating your thoughts on complex issues succinctly, as you may need to explain technical problems to non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've driven fault resolution in high-pressure situations. Highlight your approach to managing SLAs and ensuring network availability, as this will demonstrate your ability to handle the demands of the role effectively.
