At a Glance
- Tasks: Lead and develop operational teams to enhance efficiency and customer experience.
- Company: Award-winning tech company delivering digital solutions to top UK brands.
- Benefits: Competitive salary, career growth, and a chance to shape the company's future.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Join a growing organisation and make a real impact on operational strategy.
- Qualifications: Proven leadership in service-led or technology-focused environments.
The predicted salary is between 59576 - 65000 £ per year.
Operations Director
Location
North London (Office-Based)
Job Type
Full-Time | Permanent
About the Company
Our client is an established and award-winning technology business that delivers digital display and visual communications solutions to some of the UK's best-known hospitality, retail and catering brands.
With a nationwide customer base and an excellent reputation for service delivery, they provide end-to-end solutions spanning design, content management, installation, project delivery and ongoing customer support.
Following a period of sustained growth, the business is looking to appoint an experienced Operations Director to help shape the next phase of its journey.
This is a genuine opportunity to join a growing organisation where you'll have significant influence over strategy, operational performance and future expansion.
The Role
Reporting directly to the Managing Director, the Operations Director will take ownership of the company's operational functions, ensuring projects and services are delivered efficiently while maintaining an exceptional customer experience.
You'll provide strategic leadership across multiple operational departments, aligning people, processes and technology to improve performance, increase scalability and drive continuous improvement across the business.
This is a hands-on leadership position suited to someone who enjoys developing high-performing teams, improving operational efficiency and working closely with senior stakeholders to achieve ambitious business objectives.
Key Responsibilities
- Lead and develop multiple operational departments, ensuring clear objectives, accountability and high performance across all teams.
- Drive operational excellence through effective planning, resource management and performance monitoring.
- Oversee customer service and account management functions, ensuring consistently high service standards and strong client relationships.
- Manage the delivery of content, creative services and customer projects, ensuring quality, efficiency and on-time delivery.
- Oversee the successful delivery of technical installation projects, coordinating scheduling, logistics, procurement and operational resources.
- Support the development and management of the company's product portfolio, ensuring solutions continue to meet customer and operational requirements.
- Introduce and refine operational processes, systems and reporting frameworks to improve efficiency and scalability.
- Develop KPIs, operational metrics and governance processes that provide clear visibility of business performance.
- Collaborate with Sales, Finance and the wider leadership team to align operational delivery with commercial objectives.
- Identify opportunities for continuous improvement and implement initiatives that enhance customer experience and operational effectiveness.
- Play a key role within the senior leadership team, contributing to strategic planning and business growth initiatives.
About You
We're looking for an experienced operational leader who has successfully managed multiple teams within a service-led or technology-focused environment.
You'll be an engaging people leader with the ability to motivate managers, build strong operational cultures and confidently lead change within a growing business.
Essential Skills & Experience
- Proven experience leading operational teams in a technology, managed services, project delivery or service-based business.
- Strong leadership experience managing managers and developing high-performing teams.
- Excellent organisational and operational planning skills.
- Experience implementing and improving operational processes that deliver measurable business improvements.
- Strong commercial awareness and customer-focused decision making.
- Experience creating KPIs, reporting structures and performance frameworks.
- Ability to balance multiple priorities in a fast-paced, evolving business.
- Excellent communication and stakeholder management skills.
Desirable Experience
- Digital signage, AV, technology services or managed services experience.
- Experience overseeing hardware installations, technical deployments or logistics operations.
- Background managing both physical project delivery and digital service operations.
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Operations Director employer: Auxo Talent
Auxo Talent is an excellent employer that fosters a dynamic and inclusive work culture, offering flexible hybrid working arrangements in the vibrant city of Manchester. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact in the Technology and Engineering sectors across the UK, Europe, and North America.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Director at Auxo Talent!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Auxo Talent or be willing to refer you for that Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Auxo Talent who’s on the lookout for their next Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Director role at Auxo Talent!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Auxo Talent. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Auxo Talent
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Auxo Talent. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
