At a Glance
- Tasks: Provide advanced support for Cisco voice technologies and troubleshoot complex issues.
- Company: Join a global team in a dynamic tech environment.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Exciting contract role with potential for career advancement.
- Why this job: Be a key player in enhancing enterprise communications and solving real-world challenges.
- Qualifications: Experience with Cisco voice systems and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a skilled Cisco L3 Voice Operations Engineer to join a global voice operations team supporting enterprise-scale communications infrastructure. The successful candidate will provide advanced troubleshooting and operational support across Cisco voice technologies, acting as a key escalation point for complex incidents and service improvements.
Key Responsibilities
- Deliver Level 3 support across enterprise voice platforms.
- Troubleshoot and resolve complex voice and UC issues.
- Support Incident, Problem, and Change Management processes.
- Escalation support for L1 and L2 teams.
- Root cause analysis and service improvement activities.
- Support operational readiness of new deployments.
- Create and maintain technical documentation.
- Track activities within ServiceNow.
Required Experience
- Cisco Unified Communications Manager (CUCM) 12.x+.
- Cisco IP Telephony environments.
- Cisco Jabber and Jabber Mobile.
- SIP, H.323 and ISDN protocols.
- Session management and call routing.
- Cisco UCCX.
- Cisco Prime Assurance & Provisioning.
- Experience supporting enterprise voice and data networks.
Desirable Experience
- Avaya Aura Communication Manager.
- Avaya Media Gateways.
- Avaya System & Session Manager.
- IPC Unigy Trading Systems.
- NICE Voice Recording.
- ServiceNow.
Apply now to learn more about this contract opportunity.
L3 Voice Operations Engineer in Milton employer: Auxo Talent
Join a dynamic global voice operations team in Glasgow, where you will have the opportunity to work with cutting-edge Cisco technologies in a hybrid work environment. Our company fosters a collaborative culture that prioritises employee growth through continuous learning and development, while also offering competitive benefits and a supportive atmosphere for tackling complex challenges. As a key player in our enterprise-scale communications infrastructure, you'll be instrumental in driving service improvements and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land L3 Voice Operations Engineer in Milton
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Cisco L3 Voice Operations Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Cisco Unified Communications Manager and other relevant technologies. We recommend doing some mock interviews with friends or using online platforms to get comfortable with the questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! When discussing your past experiences, focus on how you tackled complex voice and UC issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace L3 Voice Operations Engineer in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco technologies and voice operations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the L3 Voice Operations Engineer role. Share specific examples of your troubleshooting skills and any complex incidents you've resolved.
Showcase Your Technical Skills:When filling out your application, be sure to mention your experience with CUCM, SIP, and other relevant technologies. We love seeing candidates who can demonstrate their technical prowess in voice and UC issues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Auxo Talent
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco Unified Communications Manager and other relevant technologies. Be ready to discuss your experience with CUCM 12.x+, SIP, H.323, and ISDN protocols. The more specific examples you can provide about troubleshooting and resolving complex voice issues, the better!
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your approach to incident and problem management. Think of a few challenging scenarios you've faced in previous roles and how you tackled them. This will show that you can handle the pressure and complexity of Level 3 support.
✨Familiarise Yourself with ServiceNow
Since tracking activities within ServiceNow is part of the role, it’s a good idea to familiarise yourself with its functionalities. If you have experience using it, be ready to share how you’ve used it to manage incidents or document processes effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, the types of projects you'll be working on, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
