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For Companies At a Glance
- Tasks: Join a dynamic team to provide top-notch customer service and drive sales growth.
- Company: Market-leading health and wellness brand with a purpose-driven mission.
- Benefits: Competitive salary, company bonus, flexible hours, and holiday options.
- Why this job: Make a real impact by helping customers while achieving sales targets.
- Qualifications: Experience in customer service with strong sales skills and a team player attitude.
- Other info: Great work/life balance and opportunities for personal growth.
The predicted salary is between 25000 - 27000 £ per year.
This market leading health and wellness brand is looking to hire a commercially-minded Customer Service & Sales Executive to join a small team and help drive revenue growth through excellent customer care, proactive cross-selling and upselling, and building long-term customer value.
The role
You will be part of a team that will be the first point of contact for customers across phone, email, live chat and review platforms, handling orders and enquiries while actively identifying opportunities to increase order value and lifetime customer revenue. This role blends outstanding customer service with a clear sales focus — turning helpful conversations into commercial outcomes without compromising the customer experience.
Key responsibilities
- Take and process customer orders accurately and efficiently.
- Proactively identify and execute cross-sell and upsell opportunities during customer interactions to increase Average Order Value (AOV) and Items Per Order (IPO).
- Convert enquiries into sales by recommending complementary products, bundles, subscriptions and promotions where appropriate.
- Set up and manage customer accounts.
- Build rapport and long-term relationships to drive repeat business and loyalty.
- Manage returns and credits promptly while seeking opportunities to retain the customer (e.g., exchanges or alternative products).
- Refer complex or clinical queries to our internal Nutritional Therapist and follow up to ensure customer satisfaction and, where appropriate, sales conversion.
- Support commercial activity around product launches and promotional campaigns.
- Provide light systems admin and occasional testing support for new sales features (secondary to the sales/customer focus).
About you
- Proven experience in a customer-facing role with a strong track record of cross-selling or upselling (tele-sales, retail, e-commerce or subscription services preferred).
- Confident, persuasive communicator with excellent verbal and written skills.
- Comfortable working to commercial KPIs (conversion, AOV, retention) and keen to contribute to team sales targets.
- Customer-first mindset — you exceed expectations while identifying commercial opportunities in every interaction.
- Highly organised, numerate and detail-oriented.
- Competent with order/CRM systems (experience with SAP Business One and Magento desirable) and happy to learn new tools.
- Team player who supports colleagues and collaborates with marketing, product and clinical teams.
Salary & Benefits
£25-27K per annum depending on experience. Company bonus. Option to buy and sell holiday. Flexi time. Cycle to work scheme. Lots more!
This is a fantastic opportunity to be part of something with a bigger life purpose while maintaining a good work/life balance.
Customer Service & Sales Executive in London employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Executive in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Think about how you can turn a simple customer query into an opportunity for upselling or cross-selling. Role-play with a friend or in front of the mirror to build your confidence.
✨Tip Number 3
Be ready to showcase your customer-first mindset during interviews. Share examples of how you've gone above and beyond for customers in the past, and how you’ve identified opportunities to enhance their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service & Sales Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service & Sales Executive role. Highlight your experience in customer-facing roles and any specific achievements in cross-selling or upselling. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent verbal and written skills, don’t hold back! Use clear and engaging language in your application. We’re looking for confident communicators who can turn helpful conversations into sales, so let your personality shine through.
Demonstrate Your Customer-First Mindset: In your application, share examples of how you've exceeded customer expectations in the past. We love candidates who can identify commercial opportunities while keeping the customer experience top-notch. Show us how you balance both!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Auxo Talent
✨Know the Product Inside Out
Before your interview, make sure you understand the health and wellness products the company offers. Familiarise yourself with their features, benefits, and any current promotions. This knowledge will help you confidently discuss how you can upsell and cross-sell during customer interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you turned a challenging interaction into a positive outcome, as this will demonstrate your customer-first mindset and ability to build rapport.
✨Be Ready to Discuss Sales Strategies
Think about specific strategies you've used in previous roles to increase sales. Be prepared to share how you identified opportunities for upselling or cross-selling and the results of those efforts. This will show that you're not just focused on customer care but also on driving revenue growth.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their approach to customer retention or how they measure success in sales. This will demonstrate your enthusiasm and proactive attitude towards contributing to the team.
