At a Glance
- Tasks: Provide advanced support for Cisco voice technologies and troubleshoot complex issues.
- Company: Join a global team in a dynamic tech environment.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Exciting contract role with potential for career advancement.
- Why this job: Be a key player in enhancing enterprise communications and solving real-world challenges.
- Qualifications: Experience with Cisco voice systems and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a skilled Cisco L3 Voice Operations Engineer to join a global voice operations team supporting enterprise-scale communications infrastructure. The successful candidate will provide advanced troubleshooting and operational support across Cisco voice technologies, acting as a key escalation point for complex incidents and service improvements.
Key Responsibilities- Deliver Level 3 support across enterprise voice platforms.
- Troubleshoot and resolve complex voice and UC issues.
- Support Incident, Problem, and Change Management processes.
- Escalation support for L1 and L2 teams.
- Root cause analysis and service improvement activities.
- Support operational readiness of new deployments.
- Create and maintain technical documentation.
- Track activities within ServiceNow.
- Cisco Unified Communications Manager (CUCM) 12.x+.
- Cisco IP Telephony environments.
- Cisco Jabber and Jabber Mobile.
- SIP, H.323 and ISDN protocols.
- Session management and call routing.
- Cisco UCCX.
- Cisco Prime Assurance & Provisioning.
- Experience supporting enterprise voice and data networks.
- Avaya Aura Communication Manager.
- Avaya Media Gateways.
- Avaya System & Session Manager.
- IPC Unigy Trading Systems.
- NICE Voice Recording.
- ServiceNow.
Apply now to learn more about this contract opportunity.
L3 Voice Operations Engineer in Glasgow employer: Auxo Talent
Join a dynamic and innovative team as a Cisco L3 Voice Operations Engineer in Glasgow, where you will be at the forefront of enterprise-scale communications infrastructure. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and hands-on experience with cutting-edge technologies. Enjoy the benefits of a hybrid working model, competitive remuneration, and the chance to make a meaningful impact in a global organisation dedicated to excellence in voice operations.
StudySmarter Expert Advice🤫
We think this is how you could land L3 Voice Operations Engineer in Glasgow
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Cisco L3 Voice Operations Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Cisco Unified Communications Manager and other relevant technologies. We recommend practising common troubleshooting scenarios so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to tailor your approach! When you’re applying through our website, make sure to highlight your experience with SIP, H.323, and ISDN protocols. Show how your background aligns with the key responsibilities listed in the job description.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace L3 Voice Operations Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco technologies and voice operations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the L3 Voice Operations Engineer role. Share specific examples of your troubleshooting successes and how you’ve improved service in past roles.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to tackle complex incidents. We love candidates who can demonstrate their analytical thinking and root cause analysis skills, so share any relevant experiences that highlight these abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Auxo Talent
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco Unified Communications Manager and other relevant technologies. Be ready to discuss your experience with CUCM 12.x+, SIP, H.323, and ISDN protocols. They’ll likely ask you to troubleshoot a scenario, so practice explaining your thought process clearly.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex voice and UC issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to handle escalations and support L1 and L2 teams effectively.
✨Familiarise Yourself with ServiceNow
Since tracking activities within ServiceNow is part of the role, make sure you understand how it works. If you have experience using it, be ready to discuss how you’ve used it for incident and change management processes in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges with voice operations or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
