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- Tasks: Deliver exceptional customer service while driving sales through cross-selling and upselling.
- Company: Join a leading health and wellness brand with a mission to improve lives.
- Benefits: Competitive salary, company bonus, gym membership, and flexible working hours.
- Why this job: Make a real impact by helping customers find the best products for their needs.
- Qualifications: Experience in customer service with a knack for sales and communication skills.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 20000 - 28000 £ per year.
This market leading health and wellness brand is looking to hire a commercially-minded Customer Service & Sales Executive to join a small team and help drive revenue growth through excellent customer care, proactive cross-selling and upselling, and building long-term customer value.
You’ll be part of a team that will be the first point of contact for customers across phone, email, live chat and review platforms, handling orders and enquiries while actively identifying opportunities to increase order value and lifetime customer revenue. This role blends outstanding customer service with a clear sales focus — turning helpful conversations into commercial outcomes without compromising the customer experience.
Key responsibilities- Take and process customer orders accurately and efficiently.
- Proactively identify and execute cross-sell and upsell opportunities during customer interactions to increase Average Order Value (AOV) and Items Per Order (IPO).
- Convert enquiries into sales by recommending complementary products, bundles, subscriptions and promotions where appropriate.
- Set up and manage customer accounts.
- Build rapport and long-term relationships to drive repeat business and loyalty.
- Manage returns and credits promptly while seeking opportunities to retain the customer (e.g., exchanges or alternative products).
- Refer complex or clinical queries to our internal Nutritional Therapist and follow up to ensure customer satisfaction and, where appropriate, sales conversion.
- Support commercial activity around product launches and promotional campaigns.
- Provide light systems admin and occasional testing support for new sales features (secondary to the sales/customer focus).
- Proven experience in a customer-facing role with a strong track record of cross-selling or upselling (tele-sales, retail, e-commerce or subscription services preferred).
- Confident, persuasive communicator with excellent verbal and written skills.
- Comfortable working to commercial KPIs (conversion, AOV, retention) and keen to contribute to team sales targets.
- Customer-first mindset — you exceed expectations while identifying commercial opportunities in every interaction.
- Highly organised, numerate and detail-oriented.
- Competent with order/CRM systems (experience with SAP Business One and Magento desirable) and happy to learn new tools.
- Team player who supports colleagues and collaborates with marketing, product and clinical teams.
£25-27K per annum depending on experience, company bonus, option to buy and sell holiday, gym membership, flexi time, cycle to work scheme, lots more!
This is a fantastic opportunity to be part of something with a bigger life purpose while maintaining a good work/life balance.
Customer Service & Sales Executive employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Think about how you can turn a simple customer query into a sales opportunity. Role-play with a friend or in front of the mirror to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your customer-first mindset during interviews. Share examples of how you've gone above and beyond for customers in the past, especially when it comes to upselling or cross-selling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Sales Executive. Highlight your experience in customer-facing roles and any specific achievements in cross-selling or upselling. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and sales. Share examples of how you've exceeded customer expectations and turned conversations into sales. Let us know why you're excited about joining StudySmarter!
Show Off Your Communication Skills: Since this role requires excellent verbal and written skills, make sure your application reflects that. Keep your language clear and engaging, and don’t forget to proofread for any typos. We love a candidate who pays attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it shows you're keen on being part of the StudySmarter family!
How to prepare for a job interview at Auxo Talent
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the health and wellness products the company offers. This will not only help you answer questions confidently but also allow you to demonstrate your ability to recommend complementary products during customer interactions.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully cross-sold or upsold in previous roles. Be ready to discuss your approach and the outcomes, as this will highlight your commercial mindset and ability to drive revenue growth.
✨Emphasise Customer-Centricity
During the interview, convey your customer-first mindset. Share stories where you exceeded customer expectations while identifying sales opportunities. This will show that you can balance excellent service with achieving commercial goals.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer enquiry or process an order. Practising these scenarios beforehand will help you feel more comfortable and demonstrate your skills in real-time.
