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- Tasks: Analyze market trends and customer feedback to enhance software quality and customer satisfaction.
- Company: Join a global tech company in Staines, known for innovation and customer-centric solutions.
- Benefits: Enjoy a competitive salary, hybrid work model, and bonuses up to 21.5%.
- Why this job: Be part of a dynamic team improving customer experiences while collaborating internationally.
- Qualifications: Experience in customer experience analysis and proficiency in data analysis tools required.
- Other info: Korean language skills are a plus for communication with teams in South Korea.
The predicted salary is between 48500 - 56500 £ per year.
Data Analyst – CX / Customer Experience Salary depending on experience ranges from £48,500 – £56,500 per annum Permanent role with fantastic benefits including bonus up to 21.5% Hybrid role working 3 days a week in Staines, 2 days remotely Working for a global technology company based in Staines we are looking for an experience Customer Experience / CX Analyst to join their Service & Automation Team. The Customer Experience / CX Analyst is responsible for analyzing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimize quality improvement activities and testing processes, ultimately enhancing customer satisfaction. The main tasks you are expected to perform include, but are not limited to: Market and Customer Issue AnalysisAnalyze market trends, competitor activities, user reviews and feedback. Identify key issues and potential risks, prioritizing them effectively. Software Verification Strategy DevelopmentDesign software verification plans and scenarios based on analyzed market data. Develop testing strategies to ensure effective quality management. Customer Experience (CX) ImprovementIdentify product and service issues from the user perspective. Propose quality improvement ideas using user experience data. Process and Tool ManagementUtilize and optimize use of market analysis tools. Continuously improve verification processes and standardize quality management practices. Collaboration and CommunicationCollaborate with QA and CS teams in Korea and Europe to resolve customer issues quickly. Report key findings and quality improvement directions to management and stakeholders. Essential skills are: Proven experience in customer experience analysis and data-driven decision-making. Strong understanding of software development life cycle (SDLC) Proficiency in data analysis tools (e.g. Sprinklr – Power BI). Excellent problem-solving skills, logical thinking, and communication abilities.Desirable skills include: Preferred Korean speaking. This position requires communicating with colleagues based in South Korea. Experience in customer feedback management systems or VOC (Voice of Customer) analysis. Hands-on experience with analysis tools and frameworks
Data Analyst - CX / Customer Experience employer: Auxo Commercial
Contact Detail:
Auxo Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analyst - CX / Customer Experience
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience analysis. Stay updated on market changes and user feedback to demonstrate your proactive approach during interviews.
✨Tip Number 2
Highlight your experience with data analysis tools like Sprinklr and Power BI. Be prepared to discuss specific projects where you utilized these tools to drive customer satisfaction improvements.
✨Tip Number 3
If you speak Korean, make sure to mention it! This could set you apart from other candidates, especially since you'll be collaborating with teams in South Korea.
✨Tip Number 4
Prepare examples of how you've successfully identified and resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Data Analyst - CX / Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer experience analysis and data-driven decision-making. Emphasize your proficiency with data analysis tools like Power BI and any relevant experience with software development life cycles.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about enhancing customer satisfaction through data analysis. Mention specific examples of how you've successfully identified market trends or improved processes in previous roles.
Showcase Relevant Skills: Clearly outline your problem-solving skills and logical thinking abilities. If you have experience with customer feedback management systems or VOC analysis, be sure to include that as well.
Highlight Collaboration Experience: Since this role involves collaboration with teams in Korea and Europe, mention any past experiences where you worked in diverse teams or communicated across cultures. If you speak Korean, definitely highlight that!
How to prepare for a job interview at Auxo Commercial
✨Showcase Your Data Analysis Skills
Be prepared to discuss your experience with data analysis tools like Power BI and how you've used them to drive customer experience improvements. Highlight specific projects where your analysis led to actionable insights.
✨Understand the Software Development Life Cycle
Since this role involves software verification strategies, make sure you can articulate your understanding of the SDLC. Be ready to discuss how your knowledge has influenced your approach to quality management in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare examples that showcase your problem-solving skills. Think of situations where you identified key issues from user feedback and how you proposed solutions that improved customer satisfaction.
✨Highlight Collaboration Experience
This role requires collaboration with teams in Korea and Europe. Share experiences where you successfully worked with cross-functional teams, especially in resolving customer issues or implementing quality improvements.
