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- Tasks: Lead a dynamic team of sales advisors and drive performance through coaching and feedback.
- Company: Join Auxillis, a top provider of accident claims and mobility services in the UK.
- Benefits: Enjoy a competitive salary, bonus, generous leave, and wellness support.
- Why this job: Make a real impact by leading a motivated team in a fast-paced environment.
- Qualifications: 2+ years of management experience in a contact centre and strong people skills.
- Other info: Be part of a supportive community with excellent career growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Location: Bracken Hill Business Park, Peterlee, SR8 2RR
Salary: up to £28,567.85, plus monthly bonus
Contract: Permanent
Hours: 37.5 hours per week
Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, then this may be the role for you
This is an exciting opportunity for an ambitious and experienced individual to join one of the UK\’s leading providers of bespoke accident claims and mobility services for motorists based at our contact centre in Peterlee.
As a Team Leader you will be responsible for leading a motivated and engaged team of sales advisors and you will achieve this through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring.
You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.
About you
• First of all, you have at least 2 years\’ experience of working at a similar level of management within a contact centre environment.
• You display professionalism and have a pragmatic approach, with people at the heart of everything that you do, and your customer service ethos will guide you.
• You are a strong people manager and able to create a professional culture where people feel involved and engaged.
• You have excellent time management skills and can work in a fast-paced environment
• You possess excellent organisational, communication and problem-solving skills
• Ideally, you have experience in a motor insurance, accident management or claim handling environment.
Join us as a Sales Team Leader and enjoy some outstanding benefits
…
Of course, there\’s a great basic salary, but that\’s just the beginning, our most popular benefits include …
Annual Leave
– Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you\’ll have public holidays too and an extra day off to celebrate your birthday
Pension
– Employer contributions of 3%.
Financial Benefits
– Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services
– Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture
– We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits
– Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream
– A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About Us
You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We\’re trusted by some of the UK\’s best known motor insurers and motoring brands to help their customers when they need it most.
We\’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
Team Manager employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role, and who knows? They might just have the inside scoop on an opening.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your experience aligns with leading a motivated team and delivering top-notch customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company culture! Understanding what makes Auxillis tick will help you tailor your responses and show that you’re not just looking for any job, but the right fit for both you and them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience in a contact centre and any relevant achievements that showcase your leadership abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about leading a team. Share specific examples of how you've motivated and engaged your team in the past, and how you align with our values at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can easily keep track of your application status and stay updated on any next steps!
How to prepare for a job interview at Auxillis
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research Auxillis and their approach to customer service in the accident claims sector. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you've successfully managed a team, handled conflicts, or improved performance through coaching.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you had to deal with difficult customers or team dynamics, and be ready to explain how you handled them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.