At a Glance
- Tasks: Deliver award-winning customer service and manage vehicle rentals efficiently.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy competitive salary, bonuses, flexible leave, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for career growth and inclusivity.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude.
The predicted salary is between 27745 - 29132 € per year.
Location: Rochdale
Salary: £27,745 pa & Bonus up to £1,387 (PA OTE)
Weekly Hours: 42.5 hours
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis is busy and fast-paced. You will be right at the very centre of it, often being the first point of contact for customers; confidently delivering a great service with a smile is second nature. You excel in managing more than one task at a time - from resolving a customer rental query, administration of a customer account, or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill, and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme (£1,387 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year.
- Public holidays and an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support, and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 50 sites nationwide, Auxillis is the go-to provider for bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best-known motor insurers and motoring brands to help their customers when they need it most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Advisor in Rochdale employer: Auxillis
Auxillis is an exceptional employer located in Rochdale, offering a vibrant work culture where customer service excellence is at the forefront. With a comprehensive benefits package including a quarterly bonus scheme, generous annual leave, and well-being services, employees are supported both personally and professionally. The company fosters growth opportunities within a diverse and inclusive environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Rochdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auxillis. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you would handle them. Being able to demonstrate your problem-solving skills and calm attitude during the interview will set you apart from the crowd.
✨Tip Number 3
Show off your multitasking skills! As a Customer Service Advisor, you'll be juggling various tasks. Be ready to share examples from your past experiences where you've successfully managed multiple responsibilities at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at Auxillis. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Rochdale
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise:We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if you need to, and avoid any fluff – we want to know what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific skills or experiences that align with what we're looking for in a Customer Service Advisor. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application shine!
How to prepare for a job interview at Auxillis
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and recent achievements, like the King's Award for Enterprise. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability in a fast-paced environment.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple tasks simultaneously, think of scenarios where you've juggled different responsibilities. During the interview, be ready to discuss how you prioritise tasks and maintain a calm attitude under pressure, which is key for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
