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- Tasks: Deliver award-winning customer service and manage vehicle rentals efficiently.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, bonuses, and exclusive colleague discounts.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude.
- Other info: Flexible working hours, career growth opportunities, and a supportive, inclusive workplace.
The predicted salary is between 27745 - 29132 £ per year.
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Reference: MAR20266644
Expiry date: 09:34, Tue, 24th Mar 2026
Location: Penrith
Benefits: A superb range of exclusive, colleague only benefits & discounts.
Salary: £27,745 pa + bonus up to £1,387 pa
Weekly Hours: 42.5 hours / week
Shift Pattern: Monday - Friday 8-17:30, Saturdays on rotation 8-14:00
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
We offer a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to):
- A fantastic quarterly bonus scheme (£1,387 pa)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide, Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Penrith employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Penrith
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Auxillis. A personal connection can make all the difference in landing that Customer Service Agent role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to showcase your calm, ‘can-do’ attitude. We want to see how you shine under pressure!
✨Tip Number 3
Don’t forget to research Auxillis! Knowing about our services and values will help you stand out during the interview. Show us you’re genuinely interested in being part of our team and keeping people moving.
✨Tip Number 4
Apply through our website for the best chance! It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Service Agent in Penrith
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Make your application easy to read by using clear language and short paragraphs. This helps us quickly understand your qualifications and why you’d be a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Customer Service Agent position. Mention specific aspects of the job description that excite you and how your skills align with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Auxillis
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple tasks simultaneously, think of situations where you've had to juggle different responsibilities. Be ready to discuss how you prioritised tasks and maintained a calm attitude under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you're engaged and thinking about how you can contribute.