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- Tasks: Assist customers with queries and manage vehicle movements in a fast-paced environment.
- Company: Auxillis is a leading provider of accident claims and mobility services across the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, flexible leave, and exclusive discounts.
- Why this job: Join a dynamic team, gain valuable experience, and make a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude.
- Other info: This is a 12-month maternity cover role with opportunities for career growth.
The predicted salary is between 22796 - 31094 £ per year.
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Reference: JUN20253082
Expiry date: 14:26, Mon, 21st Jul 2025
Location: Milton Keynes
Benefits: A superb range of exclusive, colleague only benefits and discounts
Duration: 12 Months
Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis:
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme (£1,307 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent - Maternity Cover employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Maternity Cover
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Auxillis' role in the vehicle rental industry and their commitment to customer service will help you stand out during any conversations or interviews.
✨Tip Number 2
Practice your multitasking skills. As a Customer Service Agent, you'll need to juggle various tasks simultaneously. Consider role-playing scenarios with friends or family to simulate the fast-paced environment you'll be working in.
✨Tip Number 3
Showcase your customer service experience. Even if it's not in the vehicle rental sector, highlight any relevant experiences where you've successfully resolved customer issues or provided exceptional service.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and the company. Inquire about the team dynamics, training processes, and how success is measured for a Customer Service Agent at Auxillis.
We think you need these skills to ace Customer Service Agent - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to manage multiple tasks, resolve queries, and maintain a positive attitude, as these are key traits for the Customer Service Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Auxillis and how your skills align with their values and the job requirements.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and administration. Provide examples of how you've successfully used these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auxillis
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your capability and confidence in delivering excellent service.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. Be ready to discuss situations where you've juggled various responsibilities effectively. Highlighting your organisational skills will show that you can thrive in a fast-paced environment.
✨Emphasise a 'Can-Do' Attitude
Auxillis values a positive mindset. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges head-on. Share instances where your proactive approach made a difference in your previous roles.
✨Familiarise Yourself with the Company
Research Auxillis and its services before the interview. Understanding their mission and values will allow you to tailor your responses and show genuine interest in being part of their team. It also helps to mention any specific benefits or initiatives that resonate with you.
