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- Tasks: Deliver exceptional customer service and ensure vehicles are where they need to be.
- Company: Join Auxillis, a trusted provider in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive colleague benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Customer service skills and a Full UK or EU Driving Licence required.
The predicted salary is between 27745 - 29052 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Customer Service Agent – Maternity Cover
Location: Milton Keynes
Benefits: A superb range of exclusive, colleague only benefits and discounts
Duration: 12 Months
Customer Service Agent – 12 Months Fixed Term Contract to cover maternity
Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A great basic salary
- A fantastic quarterly bonus scheme (£1,307 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we\’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
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Customer Service Agent - Maternity Cover employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Maternity Cover
✨Tip Number 1
Get to know the company! Research Auxillis and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service Agent - Maternity Cover
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use friendly language that reflects your personality, but ensure it aligns with the job description. We’re looking for someone who can connect with customers effortlessly!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Agent role. Mention why you’re excited about this position and how your skills match what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Auxillis
✨Know the Company
Before your interview, take some time to research Auxillis and their services. Understanding their mission to keep people moving will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your capability and calm, 'can-do' attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress for Success
Even if the company has a casual dress code, it's important to present yourself professionally for the interview. A smart appearance shows respect for the opportunity and sets a positive tone for the conversation.