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- Tasks: As a Customer Service Agent, you'll manage customer queries and oversee vehicle movements.
- Company: Auxillis is a leading provider of accident claims and mobility services in the UK.
- Benefits: Enjoy a competitive salary, quarterly bonuses, 24+ days leave, and exclusive discounts.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on customer experiences.
- Qualifications: No prior experience needed, just a Full UK or EU Driving Licence and a positive attitude.
The predicted salary is between 21000 - 29000 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Service Agent
Reference: JUL20255404
Expiry date: 2025-08-15 15:27:00.000
Location: Basildon
Salary: £29,407.35 pa + bonus up to £ £1,407.00
Weekly Hours: 42.5 hours / week, Monday to Friday plus weekends on a rota
We’re here to keep people moving, that’s what we do.
As aCustomer Service Agent, you play a key role in taking our award-winning service directly to customers doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic quarterly bonus scheme
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you\’ll have public holidays too, plus an extra day off to celebrate your birthday!
- free life assurance (2 x your salary)
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Wagestream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we\’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Auxillis' role in the vehicle rental and accident claims industry will help you demonstrate your enthusiasm and knowledge during any conversations or interviews.
✨Tip Number 2
Practice your multitasking skills. As a Customer Service Agent, you'll need to juggle various tasks simultaneously. Consider role-playing scenarios with friends or family to simulate the fast-paced environment you'll be working in.
✨Tip Number 3
Showcase your customer service experience. Even if it's not in the vehicle rental sector, highlight any relevant experiences where you've successfully resolved customer queries or provided exceptional service.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if the company culture aligns with your values. Think about what you want to know regarding team dynamics or growth opportunities.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administration skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle multiple tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed customer queries or administrative tasks in the past, showcasing your 'can-do' attitude.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Auxillis
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability and confidence in handling customer interactions.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, highlight instances where you've effectively juggled various responsibilities. This could include managing customer queries while handling administrative tasks, showcasing your organisational skills.
✨Emphasise a 'Can-Do' Attitude
A positive attitude is essential for this position. Be prepared to discuss how you approach challenges with a solution-oriented mindset. Share stories that illustrate your resilience and willingness to go the extra mile for customers.
✨Familiarise Yourself with the Company
Research Auxillis and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for. It also shows your genuine interest in the company and the role.