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- Tasks: Deliver award-winning customer service and manage vehicle movements with a smile.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy competitive salary, quarterly bonuses, and exclusive colleague discounts.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No experience needed, just a can-do attitude and a Full UK or EU Driving Licence.
- Other info: Dynamic work environment with excellent career growth and well-being support.
The predicted salary is between 30000 - 42000 £ per year.
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Customer Service Agent
Reference: SEP20252029
Expiry date: 09:12, Sat, 11th Oct 2025
Location: Rochdale
Benefits: A superb range of exclusive, colleague only benefits and discounts.
Weekly Hours: 42.5 hours
Shift Pattern: 07:00-16:30 & 08:00-17.30 weekdays, 1 in 4 Saturdays with a weekday off.
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic quarterly bonus scheme (upto £1,387 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you\’ll have public holidays too, plus an extra day off to celebrate your birthday!
- free life assurance (2 x your salary)
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we\’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Auxillis. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for that interview! Research Auxillis and understand their values and services. This way, you can show them you’re not just another candidate but someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common customer service scenarios and how you’d handle them. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Agent role. Highlight your customer service skills and any relevant experience that shows you can handle multiple tasks with a smile!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your 'can-do' attitude shine through. A friendly tone can make a big difference.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Auxillis
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability and fit for the role.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment at Auxillis, it’s important to showcase your ability to juggle multiple tasks. Think of situations where you managed several responsibilities simultaneously and be ready to discuss how you prioritised and stayed organised.
✨Bring a Positive Attitude
A calm, ‘can-do’ attitude is essential for this role. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your eagerness to contribute to the team. This will leave a lasting impression on your interviewers.