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- Tasks: Assist customers and manage vehicle bookings in a fast-paced workshop environment.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists with over 60 branches nationwide.
- Benefits: Enjoy a competitive salary, quarterly bonuses, 24 days leave, and exclusive discounts.
- Why this job: Be part of a dynamic team that values customer care and offers growth opportunities in a reputable company.
- Qualifications: Customer service skills and a logical, can-do attitude are essential; motor trade knowledge is a plus.
- Other info: Access financial wellbeing tools and a range of health and wellness services.
The predicted salary is between 22700 - 27000 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Service Agent
Reference: JUL20255013
Expiry date: 2025-08-15 11:06:00.000
Location: Grantham
Benefits: A superb range of exclusive benefits and discounts.
Salary: £27,058 Basic + Bonus
Weekly Hours:42.5 /week MON-FRI 08:00-17:30
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Service Advisor, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise.
Life as a Service Advisor with Northgate Vehicle Hire
Our workshops are busy and fast-paced, as a Service Advisor, you are the oil that keeps the whole workshop running smoothly. For us customer care always comes first, so confidently delivering great service with a smile is second nature.
Where you can make a big difference is by making every second in the day count – from booking in vehicles for maintenance and repairs, liaising with your workshop team to schedule work, updating customers on progress, or ensuring the correct approvals are in place for the work carried out, you can be sure you will never be looking for something to do!
Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you’ll need all of your customer service know-how, planning and administration skill, and most importantly your logical, ‘can-do’ attitude to deliver the experience our customers expect from us.
As a Service Advisor with Northgate Vehicle Hire, we offer:
A great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic quarterly bonus scheme
- 24 days annual leave rising to 26 with service (+ bank holidays) and an extra day’s leave to celebrate your birthday!
- free life assurance (2x basic salary)
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible Gym memberships
- exclusive employee vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offers unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We\’re excited to have recently launched Wagestream for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry. Understanding the basics of how vehicle hire works and the common challenges customers face will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing with friends or volunteering, demonstrating your ability to handle customer queries effectively can give you an edge.
✨Tip Number 3
Network with current employees or professionals in the vehicle rental sector. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 4
Showcase your organisational skills. As a Service Advisor, you'll need to manage multiple tasks efficiently. Be prepared to discuss examples from your past experiences where you've successfully juggled responsibilities.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Use keywords from the job description, such as 'customer care', 'planning', and 'administration' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the motor trade. Mention specific examples of how you've successfully handled customer interactions in the past.
Showcase Your Skills: In your application, emphasise your logical thinking and 'can-do' attitude. Provide examples of how you've used these traits in previous roles to improve customer satisfaction or streamline processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auxillis
✨Research the Company
Before your interview, take some time to learn about Northgate Vehicle Hire. Understand their services, values, and recent developments in the vehicle rental industry. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Highlight your communication skills and your 'can-do' attitude.
✨Demonstrate Your Organisational Skills
The role requires excellent planning and administration skills. Be ready to discuss how you manage your time effectively, prioritise tasks, and keep things running smoothly in a busy environment. Use specific examples to illustrate your organisational abilities.
✨Prepare Questions for the Interviewer
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that demonstrate your interest in the role and the company. For instance, you could ask about the team dynamics or opportunities for professional development within Northgate Vehicle Hire.
