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- Tasks: Assist customers through their claims process with empathy and support.
- Company: Join Auxillis, a trusted provider of accident claims and mobility services.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and extensive perks.
- Why this job: Make a real impact by helping people during stressful times in a supportive environment.
- Qualifications: No specific experience required, just a customer-focused attitude and attention to detail.
- Other info: Hybrid working options available after probation; 24 days annual leave plus birthday off.
The predicted salary is between 19200 - 28800 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Advisor (Part-Time)
Reference: JUL20256211
Expiry date: 2025-08-21 08:51:00.000
Location: Peterlee
Benefits: Pension, Life Assurance and Retail & Company discounts
Kickstart your new career as a Customer Advisor with Auxillis!
Location: Based in our Peterlee HQ with hybrid working options after probation.
Working Hours: Minimum of 20 hours per week, with shifts available between 3pm and 9pm Monday to Friday, and between 8am and 6pm on weekends. Please note that you must be available for our 2-week full-time induction.
Salary: Starting from £24,050.96 (pro rata\’d based on working hours) with the opportunity to increase your salary as your experience grows with us, plus:
- Monthly Performance Bonus – Earn up to an additional £330 per month (up to £3,960 annually if you’re at the top of your game – pro rata\’d based on working hours)
- Ace Award Scheme – Additional rewards for outstanding feedback
Be a Customer Advisor Superstar!
Every call, every customer interaction, every moment counts. As a Customer Advisor, you’re more than just a voice on the line – you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.
Why Auxillis?
We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive training, we’ll ensure you have all the tools to deliver the best possible service to your customers.
If you’re customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!
Join us as a Customer Advisor and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Annual Leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata\’d based on working hours). Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension – Employer contributions of 3%.
Financial Benefits – Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services – Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture – We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits – Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About Us
You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Advisor (Part-Time) employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Part-Time)
✨Tip Number 1
Familiarise yourself with the company and its values. Auxillis places a strong emphasis on empathy and customer service, so understanding their mission and how they support customers can help you align your responses during interviews.
✨Tip Number 2
Prepare to demonstrate your communication skills. As a Customer Advisor, you'll need to convey information clearly and compassionately, so think of examples from your past experiences where you've successfully helped others.
✨Tip Number 3
Showcase your adaptability. The role requires flexibility in working hours and the ability to handle various customer situations, so be ready to discuss how you've adapted to changing circumstances in previous roles.
✨Tip Number 4
Highlight your attention to detail. In a customer service role, being meticulous can make a significant difference in customer satisfaction, so prepare to share instances where your keen eye for detail has positively impacted your work.
We think you need these skills to ace Customer Advisor (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your customer service experience, empathy, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the role. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and adaptability. These are crucial for a Customer Advisor, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auxillis
✨Show Your Empathy
As a Customer Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in stressful situations. This will demonstrate your ability to connect with customers and provide the support they need.
✨Know the Company
Research Auxillis and understand their services and values. Being able to discuss how you align with their mission of helping people can set you apart from other candidates. It shows genuine interest and commitment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responding to common situations you might face as a Customer Advisor, focusing on your thought process and how you would handle each case.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, whether it's through careful listening or thorough documentation. Providing specific examples will help illustrate your capabilities.