At a Glance
- Tasks: Deliver award-winning customer service and manage vehicle movements efficiently.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, bonuses, flexible leave, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed, just a positive attitude and a Full UK or EU Driving Licence.
The predicted salary is between 22700 - 28800 € per year.
Location: Broxburn
Benefits:
- Superb Salary: £27,745.29 pa + bonus up to £1,387
- Weekly Hours: 42.5 hours / week, Monday to Friday plus weekends on a rota
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis is busy and fast-paced, and you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you’ll have public holidays too, plus an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide, Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best-known motor insurers and motoring brands to help their customers when they need it most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Broxburn employer: Auxillis
At Auxillis, we pride ourselves on being an exceptional employer, offering a competitive salary of £27,745.29 plus bonuses, alongside a comprehensive benefits package that includes generous annual leave, well-being services, and exclusive colleague discounts. Our vibrant work culture in Broxburn fosters growth and development, ensuring that every Customer Service Agent is equipped with the skills and support needed to excel in their role while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Broxburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auxillis. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and how they relate to the role. This will help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your personality! As a Customer Service Agent, a friendly attitude is key. Don’t be afraid to let your personality shine during the interview. A smile and a positive vibe can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. So, don’t miss out – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Agent in Broxburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your customer service skills and any relevant experience that shows you can handle multiple tasks with a calm, 'can-do' attitude.
Show Off Your Personality:We want to see your personality shine through in your application! Don’t be afraid to let your enthusiasm for customer service come across. A friendly tone can make a big difference!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. We love a well-organised application!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Auxillis
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability and fit for the role.
✨Practice Multi-tasking Scenarios
Since the job involves managing multiple tasks simultaneously, think of scenarios where you had to juggle different responsibilities. Practise explaining how you prioritised tasks and maintained a calm attitude under pressure. This will highlight your organisational skills and 'can-do' mindset.
✨Ask Thoughtful Questions
At the end of the interview, be ready with a few questions about the role or the company culture. This shows that you’re engaged and serious about the position. You might ask about the training process or how success is measured for a Customer Service Agent at Auxillis.
