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- Tasks: Deliver award-winning customer service and manage vehicle rentals efficiently.
- Company: Join Auxillis, a dynamic company focused on keeping people moving.
- Benefits: Enjoy a competitive salary, bonuses, and exclusive colleague discounts.
- Other info: Flexible working hours, career growth opportunities, and a supportive, inclusive workplace.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude.
The predicted salary is between 28166 - 29553 £ per year.
Position not right for you? Share it with someone you know.
Reference: APR20268290
Expiry date: 10:19, Fri, 8th May 2026
Location: Birmingham
Benefits: A superb range of exclusive, colleague only benefits and discounts
Salary: £28,166 + bonus up to £1,387 pa OTE.
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award‑winning service directly to customers’ doors, expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis is a busy, fast‑paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch. You don’t need any previous industry or vehicle rental administration experience to join our team. Our proven induction training will take care of that! You’ll need all of your customer service know‑how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
Benefits include:
- A fantastic quarterly bonus scheme (£1,387 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year.
- Public holidays and an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague‑only vehicle leasing schemes
- Pension & save‑as‑you‑earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Birmingham employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Auxillis. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to showcase your calm, ‘can-do’ attitude. We want to see that you can think on your feet!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, make sure you look professional. It shows you’re serious about the role and respect the opportunity to chat with us.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind us of your enthusiasm for the Customer Service Agent position.
We think you need these skills to ace Customer Service Agent in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Agent role. We want to see how you can bring that 'can-do' attitude to our team!
Show Off Your Customer Service Skills: Since you'll be the first point of contact for customers, it's crucial to showcase your customer service know-how. Share examples of how you've resolved queries or provided excellent service in the past.
Keep It Clear and Concise: We appreciate a straightforward approach! Make your application easy to read by keeping it clear and concise. Avoid jargon and get straight to the point about why you're the perfect fit for us.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Auxillis
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their values, mission, and what makes their customer service stand out. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide solutions is key. Prepare examples from your past experiences where you successfully resolved customer issues or managed multiple tasks simultaneously. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage competing priorities. Practising your responses will help you feel more confident and articulate during the interview.
✨Bring Your 'Can-Do' Attitude
During the interview, let your positive attitude shine through. Emphasise your willingness to learn and adapt, especially since no prior experience is required. A calm, proactive approach will resonate well with the interviewers and align with the company’s values.