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- Tasks: Provide 1st and 2nd line support for key business applications, especially Navision.
- Company: Join Auxilion, a company dedicated to supporting clients and developing its people.
- Benefits: Enjoy a hybrid work model with competitive opportunities for growth and development.
- Why this job: Be part of a passionate team that values high-quality service and customer satisfaction.
- Qualifications: 1-2 years in Application Support or IT Support; Navision experience is a plus.
- Other info: Work in a vibrant City Centre office in Sheffield, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft Dynamics NAV (Navision), ensuring issues are resolved efficiently and users receive high-quality support.
Responsibilities include:
- Providing day-to-day support for business-critical applications, with a focus on Navision.
- Troubleshooting application-related issues raised by end users and documenting solutions within the service desk system.
- Performing routine maintenance and configuration to supported applications.
- Taking full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction.
Requirements:
- 1–2 years of experience in an Application Support, IT Support, or similar role.
- Experience supporting Microsoft Dynamics NAV (Navision) is highly desirable.
- Basic understanding of databases, SQL.
- Customer-oriented mindset with a focus on providing high-quality service.
- Exposure to ITIL processes (incident, problem, change management).
- Experience working with ticketing systems such as ServiceNow, Zendesk, or similar.
At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
SQL Application Support Engineer employer: Auxilion
Contact Detail:
Auxilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SQL Application Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV (Navision) as much as possible. Since this role heavily involves supporting this application, having a solid understanding of its functionalities and common issues will give you an edge during the interview.
✨Tip Number 2
Brush up on your SQL skills. Even though the role requires basic knowledge, being able to demonstrate your ability to troubleshoot database-related issues can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills. This position is all about providing high-quality support, so be prepared to discuss examples of how you've successfully resolved user issues in the past.
✨Tip Number 4
Get acquainted with ITIL processes. Understanding incident, problem, and change management will not only help you in the role but also demonstrate your commitment to structured support practices during your discussions with us.
We think you need these skills to ace SQL Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and IT support, particularly with Microsoft Dynamics NAV (Navision). Emphasise any specific projects or roles where you provided 1st and 2nd line support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-oriented mindset and how your experience aligns with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical skills, especially your understanding of SQL and databases. If you have experience with ticketing systems like ServiceNow or Zendesk, be sure to include that as well.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved support tickets or application-related issues in the past. This will demonstrate your proactive approach and ability to maintain high customer satisfaction.
How to prepare for a job interview at Auxilion
✨Know Your Navision
Make sure you brush up on your knowledge of Microsoft Dynamics NAV. Be prepared to discuss your experience with the application and how you've resolved issues in the past. This will show that you're not just familiar with the software, but that you can effectively support it.
✨Demonstrate Your Troubleshooting Skills
Be ready to provide examples of how you've tackled application-related issues before. Think of specific scenarios where you identified a problem, the steps you took to resolve it, and the outcome. This will highlight your problem-solving abilities and customer-focused mindset.
✨Familiarise Yourself with ITIL Processes
Since the role involves exposure to ITIL processes, it’s beneficial to understand the basics of incident, problem, and change management. You might be asked how you would handle a specific situation, so having a grasp of these concepts will help you stand out.
✨Showcase Your Customer Service Skills
As this position is customer-oriented, be prepared to discuss how you ensure high-quality service. Share examples of how you've maintained customer satisfaction in previous roles, especially when dealing with support tickets or user queries.
