Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for IT support and ensure smooth operations.
- Company: Join Auxilion, a company that values growth and development.
- Benefits: Enjoy competitive pay, training opportunities, and a flexible work environment.
- Why this job: Make a real difference in customer experiences while developing your tech skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Dynamic team culture with plenty of opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Permanent – on site – Sheffield - one day per week working from home.
Working two shifts Monday – Friday (08.00 – 16.30) and (14.30 – 23.00) including Bank holidays. Extended support on evening shift on rota 17.30 – 02.00 may be required as requested.
Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new technologies.
Responsibilities:
- Handling and logging calls from end users in ServiceNow.
- Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure.
- Logging, updating and resolving Incidents and Requests.
- Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s.
- Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams.
- Creating knowledge articles and IT documentation.
- Ability to use initiative or work as part of a team to resolve IT issues.
Qualifications:
- Prior experience in a Service Desk Environment.
- Experience diagnosing and resolving hardware and software issues.
- Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange.
- Excellent communication skills (Communication to customers verbal and written is mandatory).
- Good problem-solving skills.
- A Professional working attitude.
Our Company, Auxilion – About Us: Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Service Desk Analyst in Sheffield employer: Auxilion
Contact Detail:
Auxilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Auxilion. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Analyst, you'll need to communicate effectively with customers. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past. This will demonstrate your ability to handle the responsibilities of the role and give the interviewers a glimpse of your thought process.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Service Desk Analyst in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with tools like ServiceNow and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly. We appreciate well-structured sentences and a positive tone that shows you’re ready to engage with customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Auxilion
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT support and the tools mentioned in the job description like ServiceNow and Office 365. Be ready to discuss your previous experiences diagnosing and resolving issues, as this will show you’re a good fit for the role.
✨Customer Service is Key
Since you'll be the first point of contact for customers, practice how you communicate. Think about examples where you've delivered excellent customer service and be prepared to share them. This will demonstrate your ability to handle calls effectively and maintain a positive customer experience.
✨SLA Awareness
Familiarise yourself with the concept of Service Level Agreements (SLAs) and how they apply to IT support. Be ready to discuss how you prioritise tasks and ensure issues are resolved within agreed timeframes. This shows you understand the importance of efficiency in a service desk environment.
✨Team Player Mindset
Highlight your ability to work both independently and as part of a team. Prepare examples of when you've collaborated with others to solve problems or escalated issues effectively. This will show that you can contribute to a smooth-running service desk while also taking initiative.
