At a Glance
- Tasks: Provide top-notch support for Microsoft Dynamics NAV and troubleshoot user issues.
- Company: Join Auxilion, a dynamic IT team focused on customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Make a real impact by solving problems and enhancing user experiences.
- Qualifications: 1-2 years in application support, with a knack for problem-solving and communication.
The predicted salary is between 30000 - 40000 £ per year.
Auxilion are seeking a proactive and customer‑focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft Dynamics NAV (Navision), ensuring issues are resolved efficiently and users receive high‑quality support. This is an excellent opportunity for someone with 1–2 years of experience who is eager to grow in a dynamic and fast‑paced environment.
What will you be doing:
- Provide day‑to‑day support for business‑critical applications, with a focus on Navision.
- Troubleshoot application‑related issues raised by end users and document solutions within the service desk system.
- Collaborate with internal teams and third‑party vendors to escalate and resolve complex application problems.
- Perform routine maintenance and configuration to supported applications.
- Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledge transfer and ensure adherence to best practices.
- Take full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction.
What experience will you have:
- 1–2 years of experience in an Application Support, IT Support, or similar role.
- Experience supporting Microsoft Dynamics NAV (Navision) is highly desirable.
- Basic understanding of databases, SQL.
- Strong analytical and problem‑solving skills.
- Excellent verbal and written communication abilities.
- Ability to prioritize and manage multiple tasks in a fast‑paced environment.
- Customer‑oriented mindset with a focus on providing high‑quality service.
- Exposure to ITIL processes (incident, problem, change management).
- Experience working with ticketing systems such as ServiceNow, Zendesk, or similar.
- Familiarity with ERP and finance systems.
- Understanding of APIs or integrations between systems.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and customer service skills.
- Ability to work collaboratively in a team environment.
- Solution orientated.
- Ability to influence business stakeholders.
- Excellent oral and written communicator.
- Organised and proactive mindset.
Application Support Analyst in Sheffield employer: Auxilion
Auxilion is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to advance their careers in IT. With a hybrid working model based in Sheffield, employees benefit from a balanced work-life environment while receiving comprehensive training and growth opportunities in application support. Join us to be part of a collaborative team that values customer satisfaction and innovation, ensuring you thrive in your role as an Application Support Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups related to IT support. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common application support scenarios. Think about how you'd troubleshoot issues with Microsoft Dynamics NAV and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you've gone above and beyond to help users. Remember, being customer-focused is key for this role, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Microsoft Dynamics NAV and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a customer-focused mindset.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re keen on candidates who can demonstrate strong analytical and troubleshooting abilities, especially in fast-paced environments.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Auxilion
✨Know Your Stuff
Make sure you brush up on Microsoft Dynamics NAV (Navision) before the interview. Familiarise yourself with common issues users face and how to troubleshoot them. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled application-related issues in the past. Think about specific scenarios where you resolved a problem or improved a process. This will demonstrate your analytical skills and customer-oriented mindset.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting users, it's crucial to show that you can communicate effectively, both verbally and in writing. Consider doing a mock interview with a friend to refine your delivery.
✨Be Ready to Collaborate
Since the role involves working with internal teams and third-party vendors, be prepared to discuss how you’ve successfully collaborated in the past. Highlight your teamwork experiences and how you’ve contributed to resolving complex issues together.
