At a Glance
- Tasks: Manage incidents and problems using ServiceNow, ensuring effective logging and prioritisation.
- Company: Join Auxilion, a leading tech company in Sheffield with a focus on IT support.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Be at the forefront of IT service management and make a real difference in problem resolution.
- Qualifications: Strong ITIL experience and excellent communication skills are a must.
The predicted salary is between 50000 - 60000 £ per year.
Auxilion is seeking a Problem and Incident Manager for its Service Center in Sheffield.
The role focuses on managing incident and problem records, ensuring effective logging and prioritization through the Service Now ITSM tool.
The successful candidate will lead root cause analysis and assist with major incidents, ensuring comprehensive communication and documentation throughout the organization.
Strong experience in ITIL support services and excellent interpersonal skills are essential for this position.
#J-18808-Ljbffr
24x7 Incident & Problem Manager (ITIL/ServiceNow) in Sheffield employer: Auxilion
Auxilion is an excellent employer, offering a dynamic work culture in Sheffield that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge ITSM tools like ServiceNow. The company values its staff, providing a supportive environment where meaningful contributions are recognised and rewarded.
