At a Glance
- Tasks: Provide top-notch IT support and ensure smooth operations for customers.
- Company: Join a dynamic team in a leading IT support environment.
- Benefits: Personal development opportunities, training, and exposure to new technologies.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Strong problem-solving skills and ability to work in a team.
The predicted salary is between 25000 - 30000 € per year.
Permanent position based in the Sheffield office.
Working Hours (2 shifts): 08:00 – 16:30 hours and 14:30 – 23:00 hours (weekly rotate) Monday – Friday including Bank holidays. Extended support on evening shift on rota 17:30 – 02:00 may be required as requested.
Working in an IT support environment, central to providing smooth running and efficiencies to our customers and services. The IT Service Desk Analyst is the first point of customer contact, focusing on the continuous operation of a customer estate.
You will be supported with personal development opportunities including training and exposure to new technologies.
Responsibilities include:
- Handling and logging calls from end users in ServiceNow.
- Ensuring end user incidents and requests are handled per pre-defined SLA's for response time, updates, and closure.
- Delivering a great customer experience.
- Logging, updating, and resolving incidents and requests.
- Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s.
- Diagnosing and resolving IT issues, collaborating and elevating to 2nd line or other resolver teams.
- Creating knowledge articles and IT documentation.
- Ability to use initiative or work as part of a team to resolve IT issues.
Service Desk Analyst employer: Auxilion
As a Service Desk Analyst in our Sheffield office, you will join a dynamic team dedicated to delivering exceptional IT support and customer service. We pride ourselves on fostering a collaborative work culture that encourages personal development through training and exposure to cutting-edge technologies. With flexible working hours and a commitment to employee well-being, we offer a rewarding environment where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would handle specific scenarios, like resolving a tricky incident or prioritising multiple requests. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics or the tools they use, like ServiceNow. This shows that you’re engaged and eager to learn more about the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight relevant experience in IT support and customer service, and don’t forget to mention any specific tools like ServiceNow that you’ve used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with our mission at StudySmarter. Keep it concise but engaging!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and deliver great customer experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Auxilion
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around ServiceNow and common IT issues. Familiarise yourself with the types of incidents and requests you might encounter, as well as the SLAs you'll need to adhere to. This will show that you're not just a candidate, but someone who understands the role.
✨Customer Service is Key
Since this role is all about delivering a great customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Show Your Team Spirit
Collaboration is crucial in an IT support environment. Prepare to talk about times when you've worked effectively in a team to resolve issues. Highlight your ability to use initiative while also knowing when to escalate problems to ensure they’re resolved quickly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the technologies you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
