IT Applications Support Engineer (Service Now)

Application Support Analyst Application Support and IT Support experience preferably with Navision experience.
Hybrid (3 days onsite, 2 days home) based on site City Centre office Sheffield
Monday – Friday 09.We are seeking a proactive and customer-focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft Dynamics NAV (Navision) , ensuring issues are resolved efficiently and users receive high-quality support. Provide day-to-day support for business-critical applications, with a focus on Navision.
Troubleshoot application-related issues raised by end users and document solutions within the service desk system.
Perform routine maintenance and configuration to supported applications.
Take full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction. 1–2 years of experience in an Application Support, IT Support, or similar role.
~ Experience supporting Microsoft Dynamics NAV (Navision) is highly desirable.
~ Basic understanding of databases, SQL.
~ Customer-oriented mindset with a focus on providing high-quality service.

Exposure to ITIL processes (incident, problem, change management).
Experience working with ticketing systems such as ServiceNow, Zendesk, or similar.
At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.