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- Tasks: Support and maintain cutting-edge infrastructure while troubleshooting complex systems.
- Company: Join Auxilion, a company that values career growth and a collaborative culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional development.
- Why this job: Gain hands-on experience with diverse technologies and make a real impact.
- Qualifications: 1-2 years of relevant experience in IT support and strong troubleshooting skills.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
The predicted salary is between 28800 - 48000 £ per year.
The SOC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on a wide range of technologies, this is the role for you.
This role involves the following:
- Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
- Manage and troubleshoot Active Directory issues, user accounts, and group policies.
- Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.
- Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
- Manage software licenses and ensure compliance with licensing agreements.
- Support and maintain web servers, ensuring high availability and performance.
- Utilize SCCM for software deployment, updates, and system configuration.
- Manage NetScaler LBs and Gateways for secure application delivery.
- Provide Citrix support for virtual desktops and applications.
- Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
- Administer Fortinet firewalls and ensure network security.
- Implement and manage Deep Security solutions for server protection.
- Support Mailmeter and other platforms for email security and archiving.
- Administer and troubleshoot Commvault for data backup and recovery issues.
- Be the point of contact and knowledge expert within the level 2 team.
- Incident resolution and monitoring of the supported estate through key monitoring tools.
- Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure.
- Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.
- Create technical guides and work instructions.
- Invoke escalation procedure both in a prompt and timely manner to other levels of support.
Proven experience as a Second Line Engineer or similar role. In-depth knowledge of O365, Exchange, Azure, Active Directory. Prefer Azure fundamentals or Azure Administration certifications. Knowledge and experience of Certificate Management, License Management, Experience maintaining webservers and Proxies. Experience administering software firewalls such as Fortinet. Demonstrable knowledge and experience of Citrix XenApp/XenDesktop. Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment.
Infrastructure Engineer employer: Auxilion
Contact Detail:
Auxilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in O365, Azure, or any other tech mentioned in the job description. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios related to troubleshooting and support. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Auxilion.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the technologies mentioned in the job description, like O365, VMware, and Citrix. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and troubleshooting, and explain why you're excited about the SOC Infrastructure Engineer role. Let us know what makes you a great fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Auxilion
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, VMware, and Citrix. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully diagnosed and resolved issues. Think about complex problems you've tackled in the past and how you approached them. This will demonstrate your troubleshooting abilities and your fit for the role.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer support, practice explaining technical concepts in simple terms. You want to show that you can communicate effectively with both technical and non-technical stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
