At a Glance
- Tasks: Lead a team of 70+ in delivering top-notch IT services.
- Company: Join Auxilion, a leading Managed Services Provider in Ireland and the UK.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: On-site presence required for at least 3 days a week in Sheffield.
- Why this job: Make a real impact while working with top brands in a dynamic environment.
- Qualifications: 7+ years in IT service delivery management, ideally in an MSP setting.
The predicted salary is between 48000 - 72000 £ per year.
Head of Service Operations
- Requirement to be on site minimum 3 days per week
- Located at our Service Operations Centre in Sheffield, UK
- 6 month contract
A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost Managed Services Provider (MSP) organisations.
The Head of SOC will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and Dublin Locations.
Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment.
- People Management
The Person
The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed, remote management and monitoring environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.
This is a Senior role and reports to the Customer Delivery Director. You will work as part of the Customer Delivery Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation.
Key responsibilities:
- Lead the operational execution for our remotely supported managed services clients.
- Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
- Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
- Work with the CTO to investigate new tools and service offerings.
- Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
- Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
- Lead, coach and drive performance for your direct team of managers.
- Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
- Develop close partnerships and drive collaboration with our Ireland and UK based Customer Delivery Managers to ensure flawless delivery to our end customers.
- Align with group sales and the customer delivery teams to support account growth.
- Drive innovation and value-added activity for our customers.
- Ensure that operational SLA’s and targets are met to support the delivery of our services.
- Work with the project team on the transition of new services from project to service delivery.
- Key targets for the role are:
- Drive employee attraction, engagement and retention – measured through attraction and retention, employee satisfaction, career progression, and talent mobility
- Best in class service – measured through customer satisfaction surveys and industry bench-marking.
- Commercial performance of P&L – measured through revenue growth and profitability
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Auxilion works with many of Ireland and the UK’s leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Head of Service Operations in Sheffield employer: Auxilion
Auxilion is an excellent employer, offering a dynamic work culture in Sheffield that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge ITSM tools like ServiceNow. The company values its staff, providing a supportive environment where meaningful contributions are recognised and rewarded.
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We think this is how you could land Head of Service Operations in Sheffield
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Create a personal project or case study relevant to the challenges Auxilion might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Auxilion
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We think you need these skills to ace Head of Service Operations in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Auxilion.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Auxilion. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Auxilion
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
