Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of 70+ in delivering top-notch IT services.
- Company: Join Auxilion, a leading Managed Services Provider in Ireland and the UK.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact while working with top brands in a dynamic environment.
- Qualifications: 7+ years in IT service delivery management, ideally in an MSP setting.
- Other info: On-site presence required for at least 3 days a week in Sheffield.
The predicted salary is between 48000 - 72000 £ per year.
Head of Service Operations
- Requirement to be on site minimum 3 days per week
- Located at our Service Operations Centre in Sheffield, UK
- 6 month contract
A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost Managed Services Provider (MSP) organisations.
The Head of SOC will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and Dublin Locations.
Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment.
- People Management
The Person
The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed, remote management and monitoring environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.
This is a Senior role and reports to the Customer Delivery Director. You will work as part of the Customer Delivery Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation.
Key responsibilities:
- Lead the operational execution for our remotely supported managed services clients.
- Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
- Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
- Work with the CTO to investigate new tools and service offerings.
- Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
- Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
- Lead, coach and drive performance for your direct team of managers.
- Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
- Develop close partnerships and drive collaboration with our Ireland and UK based Customer Delivery Managers to ensure flawless delivery to our end customers.
- Align with group sales and the customer delivery teams to support account growth.
- Drive innovation and value-added activity for our customers.
- Ensure that operational SLA’s and targets are met to support the delivery of our services.
- Work with the project team on the transition of new services from project to service delivery.
- Key targets for the role are:
- Drive employee attraction, engagement and retention – measured through attraction and retention, employee satisfaction, career progression, and talent mobility
- Best in class service – measured through customer satisfaction surveys and industry bench-marking.
- Commercial performance of P&L – measured through revenue growth and profitability
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Auxilion works with many of Ireland and the UK’s leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Auxilion by 2x
Get notified about new Head of Service Operations jobs in Sheffield, England, United Kingdom.
Sheffield, England, United Kingdom 9 months ago
Sheffield, England, United Kingdom 1 week ago
Head of Service – Childrens Commissioning
Barnsley, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Head of Service Operations employer: Auxilion
Contact Detail:
Auxilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations
✨Tip Number 1
Network with professionals in the Managed Services Provider (MSP) sector. Attend industry events or webinars where you can connect with current employees or leaders in similar roles. This can give you insights into the company culture and expectations, making you a more informed candidate.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in IT service delivery. Being knowledgeable about new tools and methodologies will not only impress during discussions but also demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 3
Prepare to discuss your experience in managing large teams and complex projects. Be ready to share specific examples of how you've driven performance improvements and enhanced customer satisfaction in previous roles, as this aligns closely with the job requirements.
✨Tip Number 4
Research Auxilion's values and mission. Understanding their focus on employee engagement and customer satisfaction will help you tailor your conversations and show that you're aligned with their goals, making you a more attractive candidate.
We think you need these skills to ace Head of Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large IT support delivery teams, especially within a managed service provider environment. Use specific examples that demonstrate your leadership skills and ability to drive performance improvements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your 7 years of experience managing managers and leading operations in customer-focused environments. Discuss how your previous roles align with the responsibilities outlined in the job description, particularly in driving employee engagement and satisfaction.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your ability to manage P&L, improve service quality, and enhance customer satisfaction. This could be through metrics like revenue growth or successful project transitions.
Demonstrate Cultural Fit: Research Auxilion's culture and values, and reflect this understanding in your application. Highlight your passion for creating a great workplace and your commitment to continuous improvement, as these are key aspects of the role.
How to prepare for a job interview at Auxilion
✨Showcase Your Leadership Experience
As a candidate for the Head of Service Operations, it's crucial to highlight your previous leadership roles. Be prepared to discuss specific examples of how you've managed large teams and driven performance improvements in a fast-paced environment.
✨Demonstrate Your Understanding of Managed Services
Make sure you have a solid grasp of the managed services landscape. Discuss your experience with IT support delivery and how you've successfully navigated challenges in this sector, particularly in a remote management context.
✨Prepare for Financial Discussions
Since you'll be responsible for P&L management, come ready to talk about your experience with budgeting, forecasting, and commercial management. Be prepared to share how you've contributed to revenue growth and profitability in past roles.
✨Emphasise Collaboration Skills
This role requires close collaboration with various departments. Highlight your ability to work with sales, finance, and technical teams to drive service delivery and account growth. Share examples of successful partnerships you've built in previous positions.
