Head of Service Operations Requirement to be on site minimum 3 days per week Located at our Service Operations Centre in Sheffield, UK 6 month contract A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost Managed Services Provider (MSP) organisations. The Head of SOC will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and Dublin Locations. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed, remote management and monitoring environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support. This is a Senior role and reports to the Customer Delivery Director. You will work as part of the Customer Delivery Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation. Key responsibilities: Lead the operational execution for our remotely supported managed services clients. Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients. Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements. Work with the CTO to investigate new tools and service offerings. Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market. Own and manage business units Profit
Head of Service Operations employer: Auxilion
At Auxilion, we believe that work should be fulfilling and rewarding. Located in Warrington, our vibrant work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth. With a strong emphasis on employee development and a supportive environment, we empower our team to make a meaningful impact while enjoying a balanced work-life experience.
