Director of Client Services in Richmond

This position is provided by Auxato. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Auxato.

Recruiting the best in Marketing, Public Relations and Communications in the USA and UK

Hybrid: Minimum 3 days per week in the office in Surrey.

An Independent Healthcare Communications Agency is looking for a Director level Client Services professional to join their growing team. They work with global pharmaceutical companies, biotech innovators, and medical device & med‑tech businesses, creating campaigns that change clinical practice and patient outcomes.

They need an experienced Associate Director or Director to run a mixture of health accounts and lead a team of juniors. Day‑to‑day you’ll be the main point of contact for marketing directors and brand leads at global pharma clients, making sure everything is strategically sharp, creatively ambitious and delivered on time.

What you’ll be doing

• Taking ownership of a portfolio of global and European pharma brands, ensuring consistent, high‑quality delivery across markets.
• Building and nurturing long‑term relationships with senior client stakeholders, acting as a trusted strategic partner.
• Leading and developing your team, providing day‑to‑day guidance, mentorship, and clear career development pathways.
• Driving year‑on‑year organic growth, identifying opportunities to expand and strengthen existing accounts.
• Shaping truly integrated campaigns across HCP, patient, and digital channels, working closely with cross‑functional specialists.
• Contributing to new business efforts, bringing strategic insight and energy to pitch development and presentations.

About You

• 9+ years experience in healthcare marketing and health communications, primarily within leading agency environments.
• Currently operating at Associate Director/Director level within a comparable healthcare marketing agency.
• Proven track record managing and growing global pharma accounts, with hands‑on leadership across complex, multi‑market programmes.
• Confident and credible with senior stakeholders, including Marketing Directors, Medical Directors, and cross‑functional client teams.
• Highly proficient in ABPI Code, Veeva approvals, and MLR processes, offering a dependable and compliant approach to delivery.
• Fully committed to hybrid working, with a preference for being in the Surrey office three days per week.
• Collaborative, grounded, and genuinely easy to work with, a positive cultural fit as well as strong technical experience.

If you want your next move to be a defining one in healthcomms, and you’re interested in leading a team as Client Services Director – now’s your moment, apply now.

Seniority level

Director

Employment type

Full‑time

Job function

Marketing and Advertising

Industries

Marketing Services, Hospitals and Health Care, and Advertising Services