At a Glance
- Tasks: Lead a team and manage global pharma accounts to deliver impactful healthcare campaigns.
- Company: Independent Healthcare Communications Agency with a focus on innovation and client success.
- Benefits: Competitive salary, bonus potential, and hybrid working model.
- Other info: Join a collaborative culture that values growth and strategic partnerships.
- Why this job: Make a real difference in healthcare while leading a dynamic team.
- Qualifications: 9+ years in healthcare marketing with proven leadership in agency settings.
The predicted salary is between 80000 - 90000 £ per year.
An Independent Healthcare Communications Agency is looking for a Director-level Client Services professional to join its growing team. They work with global pharmaceutical companies, biotech innovators, and medical device & med-tech businesses, creating campaigns that change clinical practice and patient outcomes.
They need an experienced Associate Director or Director to run a mixture of health accounts and lead a team of juniors. Day-to-day you'll be the main point of contact for marketing directors and brand leads at global pharma clients, ensuring everything is strategically sharp, creatively ambitious and delivered on time.
What you'll be doing:
- Take ownership of a portfolio of global and European pharma brands, ensuring consistent, high-quality delivery across markets.
- Build and nurture long-term relationships with senior client stakeholders, acting as a trusted strategic partner.
- Lead and develop your team, providing day-to-day guidance, mentorship, and clear career development pathways.
- Drive year-on-year organic growth, identifying opportunities to expand and strengthen existing accounts.
- Shape truly integrated campaigns across HCP, patient, and digital channels, working closely with cross-functional specialists.
- Contribute to new business efforts, bringing strategic insight and energy to pitch development and presentations.
About You:
- 9+ years' experience in healthcare marketing and health communications, primarily within leading agency environments.
- Currently operating at Associate Director/Director level within a comparable healthcare marketing agency.
- Proven track record managing and growing global pharma accounts, with hands-on leadership across complex, multi-market programmes.
- Confident and credible with senior stakeholders, including Marketing Directors, Medical Directors, and cross-functional client teams.
- Highly proficient in ABPI Code, Veeva approvals, and MLR processes, offering a dependable and compliant approach to delivery.
- Fully committed to hybrid working, with a preference for being in the Surrey office three days per week.
- Collaborative, grounded, and genuinely easy to work with, a positive cultural fit as well as strong technical experience.
If you want your next move to be a defining one in healthcomms, and you're interested in leading a team as Client Services Director - if this is you, apply now!
Director of Client Services employer: Auxato
Join a dynamic Independent Healthcare Communications Agency in Surrey, where your expertise as a Director of Client Services will be valued and nurtured. With a strong emphasis on employee growth, you will have the opportunity to lead a talented team while building long-term relationships with global pharma clients. Enjoy a collaborative work culture that prioritises creativity and strategic thinking, all within a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Services
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, make sure to highlight your experience in healthcare marketing and client services. Share specific examples of how you've driven growth and built relationships. We want to see your passion and expertise shine through!
✨Prepare for Interviews
Do your homework before any interview! Research the company, understand their clients, and think about how your skills align with their needs. We recommend preparing some thoughtful questions to ask them too – it shows you’re genuinely interested and engaged.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in healthcare marketing and client services, especially any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Director of Client Services role. Share specific examples of how you've successfully managed global pharma accounts and led teams in the past.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like growth percentages or successful campaigns. We love seeing how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Auxato
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and challenges in healthcare marketing. Brush up on your knowledge of the ABPI Code, Veeva approvals, and MLR processes. This will not only show your expertise but also demonstrate your commitment to compliance and quality delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing client accounts. Think about specific situations where you’ve mentored juniors or driven growth in existing accounts. This will help you illustrate your ability to lead and develop a team effectively.
✨Build Rapport with Interviewers
Since this role involves working closely with senior stakeholders, practice building rapport during your interview. Be personable and approachable, showing that you can be a trusted strategic partner. Remember, they’re looking for someone who fits well culturally as much as technically.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client scenarios or campaign challenges. Prepare by thinking through potential case studies from your past experiences. This will help you articulate your strategic thinking and problem-solving skills clearly.
