At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our automation systems.
- Company: Join Autrix, a leading warehouse automation specialist transforming logistics.
- Benefits: Enjoy a competitive salary, pension, free parking, and fun team outings.
- Other info: Be part of a close-knit team with opportunities for international travel.
- Why this job: Make a real impact in a dynamic environment while solving exciting tech challenges.
- Qualifications: Strong IT support background with networking and troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lincoln, office based (occasional travel to customer sites)
About Autrix
Autrix is a UK-based warehouse automation specialist helping businesses transform how they pick, pack, and move goods. We partner with leading robotics and automation providers to design, install, and support systems that make warehouses faster, safer, and more efficient. Our customers range from sports retailers and gaming distributors to automotive manufacturers and aviation suppliers.
Why we're hiring
Demand for our services is growing. More businesses across the UK are investing in robotics and smart warehouse systems, and they're choosing Autrix because we combine genuine technical expertise with hands-on support that doesn't stop at installation. As our customer base grows, so does our team. We're looking for someone who can help us maintain the high standard of service our customers rely on.
About the role
Our customers depend on their automation systems to keep operations running. When something needs attention, they need fast, knowledgeable help from someone who cares about getting them back on track. As part of our technical team, you'll be a first point of contact for customers and colleagues experiencing technical issues. You'll troubleshoot hardware and software problems, maintain network connectivity, and help ensure our automation solutions perform at their best every day.
What you'll do
- Respond to technical requests promptly, diagnosing and resolving issues with care and clarity
- Troubleshoot hardware, software, and operating system problems (Windows Server, Linux including Ubuntu, Fedora, and RedHat)
- Support network connectivity, including LAN, VPN, and firewall configurations
- Perform routine maintenance: system updates, patch management, and hardware diagnostics
- Configure and manage network devices such as switches, routers, and firewalls
- Document solutions clearly so the whole team benefits from shared knowledge
- Communicate with users at all technical levels, translating complex issues into straightforward guidance
- Collaborate with colleagues to escalate and resolve more complex problems efficiently
What you'll bring
- Solid understanding of computer networking (LAN, VPN, firewalls, general troubleshooting)
- Experience supporting Windows and Linux operating systems
- Confidence troubleshooting software across different platforms
- Familiarity with ticketing systems such as Jira or similar
- Clear communication skills, with the ability to explain technical matters to non-technical people
- Knowledge of hardware components and diagnostic techniques
- Comfortable managing multiple priorities without losing focus on quality
- Willingness to travel to customer sites when required
- A proactive, curious mindset with a willingness to learn and find better ways of working
- Experience with PostgreSQL is a bonus, but not essential
What you'll get
- Competitive salary
- Pension
- Free parking and a taxi home if you're working late
- Office snacks and refreshments
- A sociable team (past outings have included go-karting, tank paintball, and games nights)
Technical Support in Lincolnshire employer: Autrix
At Autrix, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Lincoln where your contributions truly matter. Our close-knit team fosters a culture of collaboration and support, ensuring that you have the resources and opportunities for professional growth while enjoying competitive benefits like a pension scheme, free parking, and engaging team outings. Join us to be part of a forward-thinking company at the forefront of warehouse automation, where your technical expertise will make a tangible impact on our customers' operations.
