At a Glance
- Tasks: Be the go-to person for solving tech issues and keeping systems running smoothly.
- Company: Join a dynamic team in Lincoln focused on innovative warehouse automation.
- Benefits: Enjoy a full-time role with opportunities for growth and learning.
- Other info: Office-based with occasional travel, perfect for hands-on problem solvers.
- Why this job: Make a real difference by helping customers and colleagues with tech challenges.
- Qualifications: Tech-savvy with strong communication skills and a proactive attitude.
The predicted salary is between 45000 - 60000 £ per year.
We're looking for a hands-on Technical Support specialist to join our growing team in Lincoln. You'll be a first point of contact for customers and colleagues, keeping our warehouse automation systems running at their best. If you enjoy solving problems and want your work to make a visible difference, this is where you belong.
As demand for our services grows, we're looking for a Technical Support specialist to join our team. You'll be a first point of contact for customers and colleagues experiencing technical issues, troubleshooting hardware and software problems, maintaining network connectivity, and helping ensure our automation solutions perform reliably every day. This is a hands-on role where you'll diagnose and resolve issues, document solutions for the wider team, and communicate technical matters in plain English to users at all levels.
Technical skills- Solid understanding of computer networking (LAN, VPN, firewalls)
- Experience supporting Windows Server and Linux (Ubuntu, Fedora, RedHat)
- Confidence troubleshooting software across different platforms
- Familiarity with ticketing systems such as Jira or similar
- Knowledge of hardware components and diagnostic techniques
- PostgreSQL experience is desirable but not essential
- Clear communication skills, with the ability to explain technical concepts to non-technical people
- Comfortable managing multiple priorities without losing focus on quality
- A proactive, curious mindset with a willingness to learn and find better ways of working
- Full UK driving licence and willingness to travel to customer sites when required
- Based within commuting distance of Lincoln
Technical Support in Lincoln employer: Autrix Limited
Join our dynamic team in Lincoln as a Technical Support specialist, where your problem-solving skills will directly impact our warehouse automation systems and customer satisfaction. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional growth, offering you the chance to develop your technical expertise while enjoying the benefits of a supportive environment. With occasional travel opportunities and a focus on innovation, this role is perfect for those looking to make a meaningful difference in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Lincoln
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Autrix Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Autrix Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Autrix Limited!
✨Direct Apply to Autrix Limited
Let's not forget to apply directly through the Autrix Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support in Lincoln
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Autrix Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Autrix Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Autrix Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
