At a Glance
- Tasks: Lead and train a team while ensuring top-notch customer service and store operations.
- Company: Join AutoZone, a leader in the automotive retail industry focused on people and community.
- Benefits: Enjoy competitive pay, health benefits, discounts, and opportunities for career growth.
- Why this job: Be part of a vibrant culture that values integrity and customer satisfaction.
- Qualifications: High school diploma required; ASE certification preferred with strong communication skills.
- Other info: Flexible hours and a supportive environment await you at AutoZone!
The predicted salary is between 30000 - 42000 £ per year.
AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceed customers' expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.
Position Responsibilities
- Assists Store Manager with supervising, training and developing store personnel
- Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts
- Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
- Ensures all company policies, and loss prevention procedures are followed
- Utilizes ZNET to help customers locate merchandise or find suitable alternatives
- Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
- Monitors cash flow, inventory and security control
- Maintains sales productivity, store appearance and merchandising standards
- Conducts and reviews all opening and closing procedures
- Manages emergency situations and conducts proper emergency procedures
- Follows proper accident procedures
- Provides feedback regarding AutoZoner performance to the store manager
- Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
- Addressees customer concerns and resolves them with a goal of turning a complaint into a compliment
- Processes returns and effectively manages inventory
- Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
- Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits
Position Requirements
- High School diploma or equivalent
- ASE Certified preferred
- Demonstrates high level of integrity
- Excellent communication and decision making skills
- Ability to drive customer service
Benefits At AutoZone
AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include:
- Competitive pay and paid time off
- Unrivaled company culture
- Medical, dental, vision, life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Exclusive Discounts and Perks, including AutoZone In-store discount
- 401(k) with Company match and Stock Purchase Plan
- AutoZoners Living Well Program for mental and physical health
- Opportunities for career growth and tuition reimbursement
Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com.
An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information.
Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team.
Compensation Range (USD): MIN 17.65 - MID 18.08 - MAX 18.51
Shift Supervisor (Full-Time) employer: Autozone
Contact Detail:
Autozone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor (Full-Time)
✨Tip Number 1
Familiarise yourself with AutoZone's core values and customer service philosophy. Understanding their commitment to delivering a 'WOW!' experience will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight any previous supervisory or management experience you have, especially in retail or customer service environments. Be prepared to discuss specific examples of how you've motivated teams or improved customer satisfaction in past roles.
✨Tip Number 3
Research common challenges faced by shift supervisors in retail settings, such as managing inventory or handling customer complaints. Being able to discuss these topics knowledgeably can set you apart from other candidates.
✨Tip Number 4
Network with current or former AutoZone employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Shift Supervisor (Full-Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Supervisor at AutoZone. Highlight your relevant experience in supervising and training staff, as well as your ability to drive sales and maintain a safe working environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service skills, and any relevant certifications, such as ASE certification.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how you've exceeded customer expectations in previous roles and how you can contribute to AutoZone's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Autozone
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to train and develop others.
✨Demonstrate Customer Service Excellence
AutoZone values a WOW! customer experience. Be ready to discuss specific instances where you went above and beyond for a customer, and how you would encourage your team to do the same.
✨Understand Company Policies and Procedures
Familiarise yourself with AutoZone's policies, especially around loss prevention and safety. Showing that you understand and can enforce these procedures will demonstrate your readiness for the role.
✨Prepare for Situational Questions
Expect questions about how you would handle various scenarios, such as managing emergencies or resolving customer complaints. Think through your responses in advance to show your problem-solving skills.