Sales Executive

About us

You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we're also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that's why we take our job of untangling the complex car-buying journey very seriously.

At our core, we're all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About the job

We're looking for Sales Executives to join our Leasing team based in our Hemel Hempstead office. At Autotrader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play.

Working within our Leasing community, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, will help you establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey. This is very much a business-to-consumer (B2C) role.

Balancing your customer service skills, you'll also be expected to demonstrate your sales acumen with tenacity, working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to focus your efforts on engaging customers with enthusiasm and delivering exceptional customer service. You might think being a car enthusiast is a must for this role, but that's not the case!

What we're looking for

• Previous experience working in a sales environment is essential, this could be a face-to-face or phone environment.
• You will have experience in achieving targets or KPIs.
• You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection-handling and influencing skills.
• You don't need to have automotive experience; training and education will be provided.
• Organised and will be able to prioritise effectively whilst working in a fast-paced environment.
• Motivated, resilient, and a team player who enjoys collaborating as part of a wider team.
• Strong written and verbal communication skills with an eye for accuracy and attention to detail.

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.

Working Hours

Our Sales Executives work a 37.5-hour week over a 4-week rota cycle. In the 4-week cycle, you will work: One weekend, One week of evening shifts until 8 pm with a later start in the morning.

Benefits

We're offering an annual basic salary of £35,000 - £40,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. We don't have a commission or bonus structure with this role; it's much more about team collaboration and team goals. You'll have 28 days' holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve.

That's not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that's why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.

On top of all that, our hybrid model, Connected Working, combines the best of both worlds - office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.

Apart from a wide range of benefits, we'll help you settle in with confidence from day one. If you're successful, one of the first things you'll experience is our tailored new-starter induction programme, Great Start, designed to help you feel welcome, connected, and set up for success.