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For Companies At a Glance
- Tasks: Engage with customers to understand their leasing needs and provide tailored guidance.
- Company: Join Autotrader, the UK's most trusted automotive marketplace.
- Benefits: Competitive salary, share options, 28 days holiday, and private medical coverage.
- Other info: Enjoy a hybrid working model with opportunities for remote work.
- Why this job: Be part of a vibrant team and help customers navigate their leasing journey.
- Qualifications: Sales experience and a passion for customer service are essential.
The predicted salary is between 35000 - 45000 £ per year.
About Us
You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
About The Job
We’re looking for Sales Executives to join our Leasing team based in our Hemel Hempstead office. At Autotrader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing community, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively.
Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, will help you establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey. This is very much a business-to-consumer (B2C) role. Balancing your customer service skills, you’ll also be expected to demonstrate your sales acumen with tenacity, working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to focus your efforts on engaging customers with enthusiasm and delivering exceptional customer service. You might think being a car enthusiast is a must for this role, but that’s not the case!
What We're Looking For
- Previous experience working in a sales environment is essential, this could be a face-to-face or phone environment
- You will have experience in achieving targets or KPIs
- You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection-handling and influencing skills
- Organised and will be able to prioritise effectively
- Motivated, resilient, and a team player who enjoys collaborating as part of a wider team
- Strong written and verbal communication skills with an eye for accuracy and attention to detail
During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.
Working Hours
Our Sales Executives work a 37.5-hour week over a 4-week rota cycle. In the 4-week cycle, you will work: One weekend, One week of evening shifts until 8 pm with a later start in the morning.
Benefits
We’re offering a salary of £35,000 – £45,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. You'll have 28 days' holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also offer comprehensive private medical coverage, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.
Sales Executive employer: Autotrader
Contact Detail:
Autotrader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive
✨Tip Number 1
Get to know Autotrader inside out! Familiarise yourself with their services, especially the leasing options. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely understands their mission and values.
✨Tip Number 2
Practice your sales pitch! Since this role is all about engaging customers, think of ways to demonstrate your sales acumen. Role-play with a friend or in front of the mirror to nail down your approach and boost your confidence.
✨Tip Number 3
Show off your customer service skills! Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will highlight your ability to connect with clients and provide tailored guidance, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Autotrader. Let’s get you that Sales Executive role!
We think you need these skills to ace Sales Executive
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your previous sales experience. We want to see how you've achieved targets and KPIs in the past, so don’t hold back on those success stories!
Be Customer-Centric: Since this role is all about understanding customer needs, share examples of how you've provided exceptional customer service. We love seeing candidates who can demonstrate their interpersonal skills and a genuine passion for helping others.
Keep It Clear and Concise: Make sure your application is well-structured and easy to read. We appreciate attention to detail, so double-check for any typos or errors. A clear application reflects your communication skills, which are super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Autotrader!
How to prepare for a job interview at Autotrader
✨Know Your Stuff
Before the interview, make sure you understand Autotrader's mission and values. Familiarise yourself with their leasing options and how they help customers navigate the car-buying journey. This will show your genuine interest in the role and the company.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience and how you've met targets or KPIs. Think of specific examples where you demonstrated excellent customer service, negotiation skills, and how you handled objections. This will highlight your suitability for the Sales Executive position.
✨Practice Active Listening
Since the role involves understanding customer needs, practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will reflect your customer-first approach and your capability to build rapport.
✨Be Ready for Values Questions
Expect questions that assess how well you align with Autotrader's values. Reflect on your experiences and think about how they relate to teamwork, diversity, and collaboration. Being prepared with relevant examples will help you stand out as a candidate who fits their culture.