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- Tasks: Deliver exceptional customer service and support automotive retailers with their queries.
- Company: Join Autotrader, the UK's leading automotive marketplace with a vibrant culture.
- Benefits: Competitive salary, share options, 28 days holiday, and comprehensive health cover.
- Why this job: Make a real impact by helping customers navigate their car-buying journey.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a hybrid working model and opportunities for career progression.
The predicted salary is between 26300 - 28000 £ per year.
About us
You’ve probably heard of Autotrader, but do you know what we’re all about? We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we’re best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
About the job
Join our friendly Sales team at Autotrader. You don’t need to love cars – just have a passion for delivering exceptional customer service. As the first point of contact for automotive retailers and colleagues like Account Managers, you’ll handle calls and emails on everything from billing queries to product requests. While some queries will be transactional, this role goes beyond that. You’ll work to truly understand each customer’s business, identify opportunities, and discuss products that meet their needs.
Every customer is unique, with their own goals, business models, challenges and targets. Using questioning, listening and problem-solving skills, you’ll provide tailored support, resolve issues, and help drive digital change in the industry. When first-time resolution isn’t possible, you’ll take ownership and collaborate with colleagues to find a solution.
We value curiosity, resilience, and empathy. You’ll be expected to build strong relationships, uncover leads, and proactively add value in every interaction. Progression is encouraged – whether that’s advancing within the role or transitioning to an Account Executive position. We’ll support your career goals every step of the way.
What we’re looking for
- Experience in delivering outstanding customer service, supporting external customers and resolving complex queries with empathy.
- Experience in managing inbound and outbound calls, creating natural, conversation-led interactions that build rapport and trust.
- Strong written communication skills, with experience engaging customers effectively via email.
- Excellent interpersonal and communication abilities, including active listening and questioning techniques to fully understand customer needs, identify opportunities, and mitigate potential risks.
- A track record of meeting KPIs or agreed SLAs.
- Ability to thrive in a fast-paced, commercial environment, managing multiple priorities and adapting quickly when challenges arise.
During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.
Benefits
We’re offering a salary of £26,300 – £28,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. You’ll have 28 days holiday per year, and that’s in addition to bank holidays and half day closures on Christmas and New Year’s Eve.
That’s not all. You’ll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.
We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.
Customer Support Advisor in Manchester employer: Autotrader
Contact Detail:
Autotrader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Manchester
✨Tip Number 1
Get to know Autotrader inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional customer service.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or via email, being able to engage naturally and build rapport is key. Try role-playing with a friend to nail those conversation-led interactions.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve resolved complex queries with empathy. This will help you stand out as someone who can truly understand and support customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Autotrader and ready to embrace the vibrant culture.
We think you need these skills to ace Customer Support Advisor in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your passion for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help customers, as this aligns perfectly with what we're looking for.
Be Clear and Concise: Make sure your written communication is clear and to the point. Use simple language and avoid jargon, so we can easily understand your experience and skills. Remember, strong written communication is key in this role!
Highlight Your Problem-Solving Skills: In your application, don't forget to mention times when you've successfully resolved complex queries. We love candidates who can think on their feet and find solutions, so share those stories that showcase your problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Autotrader
✨Know the Company Inside Out
Before your interview, take some time to research Autotrader. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complex queries with empathy and how you built rapport with customers. This is crucial for a role that focuses on understanding unique customer needs.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by asking clarifying questions and summarising their points. This will reflect your ability to understand customer needs and identify opportunities, which is key for the Customer Support Advisor role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face in the role and how you would handle them. This will show your resilience and adaptability in a fast-paced environment, which Autotrader values highly.
