At a Glance
- Tasks: Guide new clients through their onboarding journey and help them maximise their platform success.
- Company: Join Autotrader, the UK's leading automotive marketplace with a vibrant culture.
- Benefits: Competitive salary, share awards, flexible working, and comprehensive health benefits.
- Other info: Enjoy a hybrid work model and a tailored induction programme for your success.
- Why this job: Kickstart your career in a supportive environment with growth opportunities and impactful work.
- Qualifications: Sales or onboarding experience preferred, but not essential; strong communication skills are key.
The predicted salary is between 27500 - 32000 £ per year.
Location: Manchester, M1 7BL (Hybrid – Connected Working)
Salary: £27,500 – £32,000 + 10% annual share award + comprehensive benefits package
About Autotrader
You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we're also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that's why we take our job of untangling the complex car-buying journey very seriously. At our core, we're all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
About the Role
Join our Sales & Partnerships community as a Customer Onboarding Specialist, taking ownership of the onboarding journey for new and re-engaged clients. In this role, you will act as a trusted digital partner to around 50 accounts at a time during their crucial first three months. By blending interactive training, data-backed market insights, and consultative selling, you will help customers unlock maximum ROI and build long-term confidence on our platform. This role serves as the ideal springboard for your career, offering a structured pathway into an Account Manager role alongside cross-functional exposure. Prior B2B experience is not required—whether your background is in B2C or B2B, we will provide all the commercial development you need.
What You'll Be Doing
- Customer Onboarding & Engagement: Guide new and returning customers through their first 3 months, building immediate trust and setting the foundation for long-term success.
- Interactive Platform Training: Deliver engaging product walkthroughs to upskill clients, optimise their advert response rates, and drive maximum return on investment.
- Data-Driven Consultation: Use market trends and platform insights to provide credible advice, ensuring customers remain on the ideal package for their commercial goals.
- Revenue & Growth Opportunities: Conduct consultative conversations to identify growth areas, recommending tailored solutions that boost platform adoption and value.
- Seamless Collaboration & Handovers: Work side-by-side with Account Managers, completing smooth account transitions and gaining direct exposure to long-term account management strategies.
- Account Administration: Manage essential day-to-day administrative tasks to maintain seamless workflows and high service levels.
What We're Looking For
- Sales, retention, or onboarding background in B2B or B2C environments
- Experience meeting targets, hitting KPIs, and identifying business growth
- Ability to take complex product features or data insights and explain these simply
- Empathy, strong active listening, and influence
- Strong time-management and administrative skills
During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.
What We Offer
- Competitive Compensation: £27,500 – £32,000 base salary.
- Annual Share Award: An additional 10% of your salary awarded in shares each year (vesting over three years).
- Onboarding Support: Tailored 'Great Start' induction programme to get you set up for success from day one.
- Generous Pension: 7% employer contribution when you contribute 5%.
- Time Off: 28 days annual leave plus bank holidays, alongside half-day closures on Christmas Eve and New Year's Eve.
- Flexible Working: Connected Working: Hybrid pattern with a minimum of 3 days a week in the Manchester office for collaboration. Remote-First Weeks: Dedicated summer and winter periods allowing remote work from anywhere in the UK or selected locations abroad.
- Health & Wellbeing: Comprehensive private medical cover, 24/7 online GP and dental access, and specialist support (assisted fertility, period care, menopause, and gender dysphoria).
- Perks & Savings: Car salary sacrifice scheme, share-save options, and enhanced family leave policies.
Customer Onboarder in Manchester employer: Autotrader
Autotrader is an excellent employer that fosters a dynamic and collaborative work culture, where innovation and strategic thinking are highly valued. With a focus on employee growth, you will have access to tailored training and development opportunities, enabling you to thrive in your role as a Strategic Account Manager. Located in a vibrant area, the hybrid work model offers flexibility while being part of a team that is dedicated to driving success for our retailer customers through data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarder in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Autotrader. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Autotrader before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarder in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Autotrader:Your cover letter is your chance to shine! Tell us why you want to work at Autotrader specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Autotrader!
How to prepare for a job interview at Autotrader
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
