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- Tasks: Manage customer interactions and ensure top-notch service in the automotive marketplace.
- Company: Leading automotive marketplace based in Manchester with a focus on customer satisfaction.
- Benefits: Salary of £26,300 – £28,000, shares, medical cover, and hybrid work options.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
The predicted salary is between 26300 - 28000 £ per year.
A leading automotive marketplace in Manchester is seeking a Customer Experience Specialist to join their team. In this role, you will manage high volumes of interactions, ensuring excellent service and customer satisfaction. You will leverage your strong communication skills and problem-solving capabilities to assist customers in leasing, buying, or selling vehicles.
The position offers a salary of £26,300 – £28,000 along with benefits, including shares, medical cover, and a hybrid work model allowing flexible working arrangements.
Customer Experience Specialist — Hybrid, Shares & Benefits in Manchester employer: Autotrader
Contact Detail:
Autotrader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist — Hybrid, Shares & Benefits in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing high volumes of interactions, role-play common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Specialist — Hybrid, Shares & Benefits in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled high volumes of interactions in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your problem-solving skills can benefit us. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide excellent solutions for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Autotrader
✨Know the Company Inside Out
Before your interview, do some homework on the automotive marketplace. Understand their mission, values, and recent developments. This will not only impress them but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved their experience. Be ready to discuss these scenarios during the interview, highlighting your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about their approach to customer feedback or how they measure success in customer satisfaction.
