At a Glance
- Tasks: Engage with customers to understand their leasing needs and provide tailored guidance.
- Company: Join Autotrader, the UK's leading automotive marketplace with a vibrant culture.
- Benefits: Competitive salary, share options, 28 days holiday, and comprehensive health coverage.
- Other info: Enjoy a hybrid working model with opportunities for career growth.
- Why this job: Be part of a dynamic team transforming the car leasing experience for customers.
- Qualifications: Sales experience and a passion for customer service are essential.
The predicted salary is between 30000 - 45000 € per year.
About us
You’ve probably heard of Autotrader, but do you know what we’re all about? We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we’re best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
About the job
We’re looking for Sales Executives to join our Leasing team based in our Hemel Hempstead office. At Autotrader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we’ve now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play.
Working within our Leasing community, you’ll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you’ll play a pivotal role in qualifying and assessing their needs effectively.
Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, will help you establish rapport, address challenges, and provide tailored guidance throughout the customer’s leasing journey.
Balancing your customer service skills, you’ll also be expected to demonstrate your sales acumen with tenacity, working towards KPIs and objectives. Rest assured, we’ll handle lead generation, allowing you to focus your efforts on engaging customers with enthusiasm and delivering exceptional customer service.
You might think being a car enthusiast is a must for this role, but that’s not the case.
What we’re looking for:
- Previous experience working in a sales environment is essential, this could be a face-to-face or phone environment.
- You will have experience in achieving targets or KPIs.
- You’ll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection-handling and influencing skills.
- Organised and will be able to prioritise effectively.
- Motivated, resilient, and a team player who enjoys collaborating as part of a wider team.
- Strong written and verbal communication skills with an eye for accuracy and attention to detail.
During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.
Working Hours
Our Sales Executives work a 37.5-hour week over a 4-week rota cycle. In the 4-week cycle, you will work: One weekend, One week of evening shifts until 8 pm with a later start in the morning.
Benefits
We’re offering a salary of £35,000 – £45,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. You’ll have 28 days’ holiday per year, and that’s in addition to bank holidays and half-day closures on Christmas and New Year’s Eve.
That’s not all. You’ll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also offer comprehensive private medical coverage, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.
Sales Executive in Hemel Hempstead employer: Autotrader
Autotrader is an exceptional employer that values diversity and collaboration, making it a vibrant place to work. With a strong focus on employee wellbeing, we offer competitive salaries, share options, and comprehensive benefits including private medical coverage and flexible working arrangements. Our Hemel Hempstead office fosters a supportive environment where Sales Executives can thrive, engage with customers, and grow their careers in the dynamic automotive marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive in Hemel Hempstead
✨Tip Number 1
Get to know Autotrader inside out! Research their values, products, and the leasing process. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your sales pitch! Think about how you would engage a customer who’s new to leasing. Tailor your approach to highlight how you can guide them through their journey, making it as smooth as possible.
✨Tip Number 3
Show off your people skills! During interviews, be ready to share examples of how you've built rapport with customers in the past. Remember, it's all about understanding their needs and providing tailored solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Autotrader family.
We think you need these skills to ace Sales Executive in Hemel Hempstead
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Answers:Make sure to tailor your responses to the questions we ask. Think about how your previous experiences relate to the role of a Sales Executive and highlight those skills that will help you stand out in our Leasing team.
Show Your Passion for Customer Service:Since this role is all about engaging with customers, make sure to emphasise your passion for customer service in your application. Share examples of how you've gone above and beyond to help customers in the past!
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. Attention to detail is key, and we appreciate candidates who take the time to ensure their application is polished and professional.
How to prepare for a job interview at Autotrader
✨Know Your Stuff
Before the interview, make sure you understand Autotrader's business model and the leasing process. Familiarise yourself with common leasing terms and customer concerns. This will help you engage confidently with your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Think of specific examples where you met or exceeded targets, handled objections, or turned a hesitant customer into a sale. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Customer Service
Since this role is all about understanding customer needs, be ready to demonstrate your customer service skills. Share stories that highlight your ability to listen actively, build rapport, and provide tailored solutions. Remember, 50% of customers are new to leasing, so showing empathy is key!
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company culture and the team dynamics. Ask about how the Leasing team collaborates or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
