At a Glance
- Tasks: Manage customer service journeys and ensure exceptional experiences at leading automotive brands.
- Company: Dynamic automotive service provider offering flexible work opportunities.
- Benefits: Competitive pay, weekly earnings, and the freedom to choose your schedule.
- Other info: Join a supportive team and broaden your skills across multiple dealerships.
- Why this job: Enjoy variety in your work while delivering top-notch customer service.
- Qualifications: Experience as a Service Advisor with strong communication skills.
The predicted salary is between 21 - 21 £ per hour.
Location: Bury St Edmunds
Hours: Flexible / Contract / Temporary Assignments
Salary: Competitive, paid weekly
Are you an experienced Service Advisor looking for flexibility, variety, and the chance to work with some of the UK's leading automotive brands? We're looking for confident, customer focused individuals to support dealerships across the country on a flexible basis.
Whether you're seeking full time flexibility, ad hoc assignments, or the opportunity to expand your experience across different sites, this role gives you the freedom to choose when and where you work.
What you'll be doing:
- Greeting customers and managing their service journey from start to finish
- Booking vehicles in for service, repair, and maintenance
- Communicating with technicians, parts teams, and customers
- Providing clear updates on vehicle progress and repair times
- Upselling additional products and services where appropriate
- Ensuring exceptional customer service at every touchpoint
- Keeping records and systems updated accurately and efficiently
What you'll bring:
- Previous experience as a Service Advisor or Aftersales professional
- Strong communication skills and a customer first mindset
- Ability to adapt quickly to new environments and systems
- Confidence managing multiple tasks and solving problems proactively
- A professional, friendly approach with great attention to detail
- Flexibility to take on assignments as and when they arise
Why work flexibly with us?
- Choose when and where you work
- Weekly pay
- Opportunities across multiple dealership brands
- Variety in your day-to-day work
- Support from a dedicated team
- The chance to broaden your skills and experience
Join Us If you're passionate about delivering great customer service and want the flexibility to work on your terms, we'd love to hear from you. Apply today or get in touch to find out more!
Job Types: Full-time, Temporary, Temp-to-Perm
Pay: £18.00-£21.00 per hour
Service Advisor employer: Autotech Recruit
Join a respected, family-run automotive business that prioritises employee well-being and professional growth. With a collaborative workshop environment, ongoing training opportunities, and a commitment to high-quality workmanship, this company offers a rewarding career for Vehicle Technicians who take pride in their work. Enjoy competitive salaries, a team bonus scheme, and the assurance of long-term stability without Saturday working.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Autotech Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Autotech Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Autotech Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Autotech Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Autotech Recruit!
How to prepare for a job interview at Autotech Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
