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- Tasks: Provide top-notch customer service and support while using your French skills.
- Company: Join Autosmart, a leading manufacturer in vehicle cleaning products.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Why this job: Make a real impact by supporting franchisees and customers in a dynamic role.
- Qualifications: Fluent French speaker with customer service experience and strong communication skills.
- Other info: Be part of a friendly team with excellent career growth opportunities.
The predicted salary is between 20800 - 29000 £ per year.
Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator, with French language skills to join our friendly and professional UK Support Services Team. In this varied and dynamic role, you will use your excellent communication and rapport building skills to support and develop business relationships with our UK franchisees, UK national account customers and our regional business managers. You will have an opportunity to utilise your French speaking skills during busy times to provide phone cover for our UK based French customer services team.
Autosmart International is a manufacturing success story. Leading the field in vehicle cleaning products, we are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last 10 years and plan to grow by 50% in the next 5 years, we are investing to futureproof our business.
Our Customer Service And Sales Support Coordinator Will:
- Use your exceptional customer service and support skills to provide a world class customer service experience
- Use your French language skills to provide cover at busy times for our UK based French customer service team
- Be our franchisee, customer and consumer first point of contact, answering technical product questions, handling orders, and expertly resolving complaints
- Proactively contact, promote and encourage new national account customers to make the most of our products and services, and support their onboarding process
- Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers
- Support Autosmart colleagues and team members
Our Customer Service And Sales Support Coordinator Will Have:
- Confident French language skills at A level or degree level (essential)
- Exceptional communication and rapport building skills
- Experience in a telephone-based customer service, customer relationship, customer account management or customer supporting role
- Experience in handling technical or product related customer queries
- Excellent attention to detail and accuracy
- An eagerness for problem solving, improvements and delivering solutions
- Confident IT skills including MS office
- A willingness and comfortable with occasional travel to attend sales meetings and spend time on the road with franchisees
- Up to a 45 minute commute of Shenstone
What we can offer our Customer Service and Sales Support Coordinator:
- Salary of up to £29,000 depending on experience
- Permanent contract of employment (Monday to Friday, 38.5 hours)
- Company-wide training programme to develop key skills and a supportive and friendly team
- Opportunity for flexible working once fully trained
- 25 days holiday, plus bank holidays
- Staff purchase scheme – take home products for FREE
- Non-contributory private health care
- Generous contributory pension scheme
- Employee assistance programme
If this sounds like a good fit for you, and you are looking for a role where you can make a difference from day one, we cannot wait to hear from you. Screening for successful candidates will commence without delay, using the apply button and upload your CV.
French speaking Customer Service and Sales Support Coordinator in Shenstone employer: Autosmart International
Contact Detail:
Autosmart International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Customer Service and Sales Support Coordinator in Shenstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Autosmart. Understand their products and values so you can show how you fit into their culture and goals. It’ll help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your French! Since this role requires confident French language skills, brush up on your speaking and listening. You could even role-play customer service scenarios in French with a friend to get comfortable.
✨Tip Number 3
Show off your communication skills! During the interview, be ready to share examples of how you've built rapport with customers in the past. Use specific stories that highlight your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace French speaking Customer Service and Sales Support Coordinator in Shenstone
Some tips for your application 🫡
Show Off Your French Skills: Since this role requires confident French language skills, make sure to highlight your proficiency in your application. If you’ve used your French in a professional setting, share those experiences to show us how you can contribute to our team.
Tailor Your CV: Take a moment to customise your CV for this specific role. Focus on your customer service experience and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Be Personable: In your cover letter, let your personality shine through! We’re a friendly bunch at Autosmart, so don’t be afraid to show us who you are and why you’d be a great fit for our team. A little warmth goes a long way!
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that apply button and upload your CV!
How to prepare for a job interview at Autosmart International
✨Brush Up on Your French
Since this role requires confident French language skills, make sure to practice your speaking and listening abilities. Try having conversations in French or even role-playing customer service scenarios to get comfortable with the terminology you'll need.
✨Know the Company Inside Out
Do your homework on Autosmart! Familiarise yourself with their products, values, and recent developments. This will not only help you answer questions but also show your genuine interest in the company during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional communication and rapport-building skills. Think of specific situations where you resolved complaints or helped customers, as these stories will demonstrate your fit for the role.
✨Be Ready for Technical Questions
Since the role involves handling technical product queries, brush up on the types of questions you might encounter. Be prepared to discuss how you would approach resolving a technical issue, showcasing your problem-solving skills and attention to detail.