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- Tasks: Provide top-notch customer service and support to franchisees and national accounts.
- Company: Join Autosmart, the UK's leading vehicle cleaning products manufacturer.
- Benefits: Competitive salary, flexible working, health care, and generous pension scheme.
- Why this job: Make a real impact while helping customers and growing your skills.
- Qualifications: Strong communication skills and experience in customer service roles.
- Other info: Friendly team culture with opportunities for career growth and development.
The predicted salary is between 28000 - 28000 £ per year.
Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator to join our friendly and professional Support Services Team. In this varied and dynamic role, you will use your excellent communication and rapport building skills to support and develop business relationships with our franchisees, national account customers, and regional business managers. Our role will provide you with an exciting opportunity to proactively contribute to our business growth every day.
Autosmart International is a manufacturing success story. Leading the field in vehicle cleaning products, we are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last 10 years and plan to grow by 50% in the next 5 years, we are investing to futureproof our business.
Our Customer Service and Sales Support Coordinator will:
- Use your exceptional customer service and support skills to provide a world class customer service experience.
- Be our franchisee, customer and consumer first point of contact, answering technical product questions, handling orders, and expertly resolving complaints.
- Proactively contact, promote and encourage new national account customers to make the most of our products and services, and support their onboarding process.
- Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers.
- Support Autosmart colleagues and team members.
Our Customer Service and Sales Support Coordinator will have:
- Exceptional communication and rapport building skills.
- Experience in a telephone-based customer service, customer relationship, customer account management or customer supporting role.
- Experience in handling technical or product related customer queries.
- Excellent attention to detail and accuracy.
- An eagerness for problem solving, improvements and delivering solutions.
- Confident IT skills including MS Office.
- A willingness and comfort with occasional travel to attend sales meetings and spend time on the road with franchisees.
- Up to a 45 minute commute of Shenstone.
What we can offer our Customer Service and Sales Support Coordinator:
- Salary of up to £28,000 depending on experience.
- Permanent contract of employment (Monday to Friday, 38.5 hours).
- Company-wide training programme to develop key skills and a supportive and friendly team.
- Opportunity for flexible working once fully trained.
- Staff purchase scheme - take home products for FREE.
- Non-contributory private health care.
- Generous contributory pension scheme.
- Life insurance at three times salary.
- Employee assistance programme.
Customer Service Representative in Shenstone employer: Autosmart International
Contact Detail:
Autosmart International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Shenstone
✨Tip Number 1
Get to know the company! Research Autosmart and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since this role is all about building rapport, try role-playing with a friend or family member to get comfortable with handling customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team at Autosmart.
We think you need these skills to ace Customer Service Representative in Shenstone
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in customer service.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and sales support. We’re looking for specific examples of how you've built rapport and resolved issues. The more tailored your application is to the role, the better!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what really matters to us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Autosmart International
✨Know the Company Inside Out
Before your interview, take some time to research Autosmart. Understand their products, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Be ready to demonstrate your rapport-building skills during the interview.
✨Prepare for Technical Questions
Since the role involves handling technical product queries, brush up on the basics of vehicle cleaning products. Think about common questions customers might ask and how you would respond. This will show that you're proactive and knowledgeable.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've solved problems or improved processes in previous roles. Autosmart values an eagerness for problem-solving, so share your strategies and successes to illustrate your fit for the role.