At a Glance
- Tasks: Provide top-notch customer service and support while using your French skills.
- Company: Join Autosmart, a leading manufacturer in vehicle cleaning products.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Be part of a friendly team with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers and franchisees succeed.
- Qualifications: Fluent in French with strong communication and customer service skills.
The predicted salary is between 24000 - 29000 £ per year.
Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator, with French language skills to join our friendly and professional UK Support Services Team. In this varied and dynamic role, you will use your excellent communication and rapport building skills to support and develop business relationships with our UK franchisees, UK national account customers and our regional business managers. You will have an opportunity to utilise your French speaking skills during busy times to provide phone cover for our UK based French customer services team.
Our Customer Service And Sales Support Coordinator Will:
- Use your exceptional customer service and support skills to provide a world class customer service experience
- Use your French language skills to provide cover at busy times for our UK based French customer service team
- Be our franchisee, customer and consumer first point of contact, answering technical product questions, handling orders, and expertly resolving complaints
- Proactively contact, promote and encourage new national account customers to make the most of our products and services, and support their onboarding process
- Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers
- Support Autosmart colleagues and team members
Our Customer Service And Sales Support Coordinator Will Have:
- Confident French language skills at A level or degree level (essential)
- Exceptional communication and rapport building skills
- Experience in a telephone-based customer service, customer relationship, customer account management or customer supporting role
- Experience in handling technical or product related customer queries
- Excellent attention to detail and accuracy
- An eagerness for problem solving, improvements and delivering solutions
- Confident IT skills including MS office
- A willingness and comfortable with occasional travel to attend sales meetings and spend time on the road with franchisees
- Up to a 45 minute commute of Shenstone
What we can offer our Customer Service and Sales Support Coordinator:
- Salary of up to £29,000 depending on experience
- Permanent contract of employment (Monday to Friday, 38.5 hours)
- Company-wide training programme to develop key skills and a supportive and friendly team
- Opportunity for flexible working once fully trained
- 25 days holiday, plus bank holidays
- Staff purchase scheme – take home products for FREE
- Non-contributory private health care
- Generous contributory pension scheme
- Employee assistance programme
If this sounds like a good fit for you, and you are looking for a role where you can make a difference from day one, we cannot wait to hear from you. Screening for successful candidates will commence without delay, using the apply button and upload your CV.
French speaking Customer Service and Sales Support Coordinator employer: Autosmart International
At Autosmart, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where your contributions truly matter. As a Customer Service and Sales Support Coordinator, you'll enjoy a competitive salary, generous holiday allowance, and opportunities for professional growth, all while working with a dynamic team dedicated to delivering world-class service. Our commitment to employee well-being is reflected in our non-contributory private healthcare and contributory pension scheme, making Autosmart a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Service and Sales Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Autosmart International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Autosmart International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French speaking Customer Service and Sales Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Autosmart International:Your cover letter is your chance to shine! Tell us why you want to work at Autosmart International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Autosmart International!
How to prepare for a job interview at Autosmart International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
