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- Tasks: Provide top-notch customer service and support to franchisees and national accounts.
- Company: Join Autosmart, the leading name in vehicle cleaning products in the UK.
- Benefits: Earn up to £28,000, enjoy flexible working, and access free products.
- Why this job: Make a real impact while helping customers and growing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Friendly team culture with opportunities for career growth and development.
The predicted salary is between 28000 - 28000 £ per year.
Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator to join our friendly and professional Support Services Team. In this varied and dynamic role, you will use your excellent communication and rapport building skills to support and develop business relationships with our franchisees, national account customers, and regional business managers. Our role will provide you with an exciting opportunity to proactively contribute to our business growth every day.
Autosmart International is a manufacturing success story. Leading the field in vehicle cleaning products, we are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last 10 years and plan to grow by 50% in the next 5 years, we are investing to futureproof our business.
Our Customer Service and Sales Support Coordinator will:
- Use your exceptional customer service and support skills to provide a world class customer service experience.
- Be our franchisee, customer and consumer first point of contact, answering technical product questions, handling orders, and expertly resolving complaints.
- Proactively contact, promote and encourage new national account customers to make the most of our products and services, and support their onboarding process.
- Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers.
- Support Autosmart colleagues and team members.
Our Customer Service and Sales Support Coordinator will have:
- Exceptional communication and rapport building skills.
- Experience in a telephone-based customer service, customer relationship, customer account management or customer supporting role.
- Experience in handling technical or product related customer queries.
- Excellent attention to detail and accuracy.
- An eagerness for problem solving, improvements and delivering solutions.
- Confident IT skills including MS Office.
- A willingness and comfort with occasional travel to attend sales meetings and spend time on the road with franchisees.
- Up to a 45 minute commute of Shenstone.
What we can offer our Customer Service and Sales Support Coordinator:
- Salary of up to £28,000 depending on experience.
- Permanent contract of employment (Monday to Friday, 38.5 hours).
- Company-wide training programme to develop key skills and a supportive and friendly team.
- Opportunity for flexible working once fully trained.
- Staff purchase scheme - take home products for FREE.
- Non-contributory private health care.
- Generous contributory pension scheme.
- Life insurance at three times salary.
- Employee assistance programme.
Customer Service Representative employer: Autosmart International
Contact Detail:
Autosmart International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Autosmart. Understand their products and values so you can show how you fit into their culture and goals. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared to handle any questions or challenges during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues or improved processes. Be ready to share these stories in your interview to demonstrate your value to the team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and sales support. Use examples that showcase your communication skills and problem-solving abilities. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Autosmart International
✨Know the Company Inside Out
Before your interview, take some time to research Autosmart. Understand their products, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Be ready to demonstrate how you can apply these skills at Autosmart.
✨Prepare for Technical Questions
Since the role involves handling technical product queries, brush up on the basics of vehicle cleaning products. Think about common questions customers might ask and how you would respond. This will show that you're proactive and knowledgeable.
✨Emphasise Problem-Solving Abilities
Autosmart values individuals who can think on their feet. Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your eagerness to find solutions and improve processes, as this aligns with their business growth goals.