Location: Tewkesbury
Hours: Monday-Friday, 8:00am-5:30pm + every 4th Saturday morning
Job Type: Full-Time, Permanent
Looking for your next opportunity in automotive customer service? Whether you're already an experienced Service Advisor or have a strong background in customer service and are looking to move into an automotive aftersales role, this could be an excellent opportunity to develop your career.
With a £27,000 basic salary and £32,000 OTE, you'll join a professional dealership environment where customer service, communication and organisation are key to delivering an outstanding customer experience.
What's in it for You?
- Monday-Friday working hours
- Every 4th Saturday morning
- Full-time, permanent position
- Opportunity to develop your automotive career
- Supportive and professional team
- Long-term career progression
The Role
As a Service Advisor / Customer Service Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from booking through to vehicle collection.
Your responsibilities will include:
- Welcoming customers and understanding their requirements
- Booking vehicles into the workshop
- Discussing servicing, maintenance and repair requirements
- Preparing job cards and estimates
- Liaising with Technicians and the workshop team
- Keeping customers updated throughout the repair process
- Advising customers on additional work where required
- Preparing vehicles for collection and explaining completed work
- Maintaining accurate records and ensuring high customer satisfaction
About You
The ideal candidate will have:
- Previous experience in a Service Advisor or customer service role
- Strong communication and interpersonal skills
- Excellent customer service ability
- A professional and confident approach
- Good organisation and attention to detail
- Ability to work effectively in a busy environment
- Ability to build strong relationships with customers
- A genuine interest in developing a career within automotive aftersales
Automotive experience is advantageous but not essential for the right customer-focused candidate.
#J-18808-Ljbffr
Service Advisor in Tewkesbury employer: AutoSkills (United Kingdom)
Join a leading accident repair centre in Liverpool, where your expertise as a MET Technician is truly valued. With a strong emphasis on quality and teamwork, you'll benefit from a supportive work culture that prioritises professional development, offering ongoing training and clear pathways for career progression. Enjoy a modern working environment with competitive pay, generous leave, and a range of employee benefits designed to enhance your well-being and work-life balance.
Contact Details:
AutoSkills (United Kingdom) Recruitment Team
